Trusted Tire and Auto

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• AE

  Aaron Esquibela month ago

  For the sake of transparency, this is my second review, I took the first one down. Went in today for a simple tire replacement and what started out as a quick and cheap job ended up being not so quick and a little more expensive. I left pretty unhappy. Initially, I felt like I had brought in my vehicle for one problem and while they were working on it, they caused another that I then had to pay for. This is when I left my initial review. It was critical and it wasn’t good. It was, however, how I felt. This is where the 5 stars part comes in. Shortly after, Jaxson called to follow up. He explained the situation, explained how that happens and explained how the issue was most likely caused when the last wheel was installed. He wasn’t playing the “it wasn’t us” game, he stated the facts from his side and it made sense. I am man enough to admit when I am wrong and my initial review was wrong. No one likes unexpected expenses or delays, myself included, but in this situation it seems more of an unfortunate circumstance rather than a “someone is at fault.”

• JC

  Jennifer Cork4 months ago

  Wonderful experience at Trusted Tire and Auto! Chris helped walk me through some concerns I was having with a reservoir and saved me from having to replace the entire thing! Every team member I interacted with was kind, courteous, and professional. My dealer warranty just expired and I have been searching for a reputable shop for my vehicle, I will definitely be using this location for my future maintenance needs. Thank you all for your help!

• DB

  Daphne Baker3 weeks ago

  I will never bring my vehicles here. Their prices are horrible and once your car is in your can expect them to try amd force you to fix other things before getting your car out. I brought my car here and when I got it out my coolant reservoir was missing. They try to upsale and make you pay WAY MORE then what you should be paying. I definitely will never TRUST this place with another vehicle of mine whatsoever.

• LD

  Leanna Duppong4 months ago

  They gave me a straight bail out on my car. I got a flat and the tires were about due anyway plus it was an AWD. They squeezed me in same day and upgraded the tire quality with one more fitting for the work I'll be needing to do. Chris and the guys really helped me out and were awesome and very communicative. 10/10 guys. Thank you.

• LL

  Laura Lea5 months ago

  We had such a great time and good experience at trusted tire and Auto in Minot the first time we had to come back the second time. Chris was the gentleman that helped us throughout and made sure that we were happy with the work that was done and was very knowledgeable and communicated well with us. We look forward to working with the rest of the gentleman there who did the work on our vehicle. We were pleasantly surprised to see that our friend Paul who we've worked with in the past at another business was now working with Trusted Tire and Auto! The whole experience was outstanding and everybody involved went above and beyond for us and for that we deeply appreciate that. From the people who do the ordering to the people who do the work and even the nice gentleman who give us a ride to the mall while we waited are by far the best people we encountered in a long time. We will continue to bring our vehicles here for the work we need done.