Torrid

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• JJ

  Jazlynn Jose3 months ago

  Don't shop here I brought something back. Got gift card ordered online it was cancled. And never got refunded the gift card after a couple days I called and they said they'll issue it now and I have to wait 7 buisness days and miss out of using all my 725 dollars in torrid cash.

• PS

  Peg Shannon4 months ago

  Tried to pickup my order at 5:15 pm on a Monday and the store was closed with no sign on the door/gate. I'm going to try again tomorrow on my lunch break & if they're not open, they can just send my order back.

• BB

  Betty Boop5 years ago

  Customer service was excellent, the ladies helped me out so much. Great quality of clothes.

• M

  Morgana year ago

  I went into the store on 05/15/25 to return some items that didn’t fit. I had purchased the items online 2 1/2 weeks prior to this. I went to one of the ladies working to see about processing my return. When I got to the counter the one that was doing my return looked at the employee standing next to her and went on a rant about how they were so close to reaching their sales goal but with all these returns they’ve had for the day that would no longer be possible. She then went on to say that they might as well close the store and turn it into a return hub since that’s all it’s good for now. Mind you, I’m standing right there with my items on the counter. The interaction made me uncomfortable but I just swept it under the rug since I’d never had any problems in the store before. The lady asks for my info for my account and I give it to her along with my order # since Torrid doesn’t send packing slips with their shipments anymore. The employee then tells me that she can’t find my order on my account. I pull up my Torrid app and show her that the order is indeed in my order history. She argues with me and says it doesn’t exist. After some back and forth she tells me she can process the return but that it would have to go on a store card since it will be processed as a no receipt return. I tell her that’s not good enough and that I want my money back. If Torrid actually had anything good most of the time I wouldn’t have minded the gift card. Unfortunately, though, Torrids clothing selection is very hit and miss especially in the physical stores. She then tells me that she can’t help me then and to call the customer service line and see if they can help me. I call them the next day and they were able to find my order and send me a shipping label so I can mail my return back. It’ll cost me $6 out of my return to process it which is agitating. I just find it very interesting that this employee was talking crap about the returns cutting into their sales goal, then can’t find my order even with the order # and account info, but the customer service line found it no problem. Just seems kinda shady. It makes me question whether or not I want to order from Torrid anymore if this is going to be my experience.

• JH

  Jasmyn Hirchert7 years ago

  My mom was out shopping for a nice dress, and we could not get any help. The ladies working never helped me once or asked if I needed anything, and my mom had to wait in line up at the registers just to ask for a dressing room. When she finally got help they were not very nice to her, and I helped her find what she needed. It wasn't busy in the store either, so service was very disappointing. Pretty clothes, poor service.