Tilt Studio

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• JZ

  Joah Zawerucha7 months ago

  Honestly really frustrating experience. I redeemed my cards and was told I had 80,000 tickets, so I picked out a high end prize. Then out of nowhere they said there’s a rule that you can only get one high end prize per customer, which I never saw posted anywhere. I went along with it, chose one prize, and even signed a contract for it. Then they came back and said it was a mistake and took everything back anyway. I tried to be reasonable and asked if we could meet halfway at 40,000 tickets for the inconvenience, but they said the best they could do was 10,000. At that point I asked for a refund and they said no. After going back and forth I just said fine and left. Later I came back to at least get something, and that’s when things got even more confusing. They told me I was only up 2,700 tickets, which made no sense because that’s around what I had before their mistake. I also had another card that suddenly showed about 300 tickets even though it had nothing on it before, which just added to the confusion. In the end they said they gave me 400 tickets, which is basically nothing, and I’m not even sure that was correct. When I asked if they could do any better they said it would cost them their job, which makes no sense because how would 400 tickets, worth around 2 dollars, cost someone their job? The manager also mentioned that the employee who made the mistake has done it multiple times before, which just makes it more frustrating. At that point it feels like something that should already be handled or fixed instead of falling on the customer. Also one of the employees I asked a question to was pretty rude and just said “I don’t know” in a dismissive way. Overall just really disappointing. Bad communication, no accountability, and they didn’t try to make it right at all.

• RS

  Rachael Simona month ago

  Kathleen was incredibly helpful when my boyfriend and I lost our tilt cards with all our credits. She took her time, made sure we understood what she was doing, and gave us great information on how to sign up for certain programs. We always have a blast when we visit.

• CS

  Chris Soland4 months ago

  Had an amazing time. One of the employees named Kegan saw I dropped my wallet and he stopped me to let me know about it. I started asking him about the attractions due to not having any idea what it meant. He said explained the me what the attractions were and told me about the points it costed per person. He was extremely knowledgeable and nice about everything. He should definitely deserves some kind of recognition from the company for going out of his way to help customers. He has fantastic customer service. As he was helping me he acknowledged other customers with respect and informed them that he would help them momentarily. I wish I could’ve given him a tip but he didn’t know if it was allowed or not

• J

  Johnny4 months ago

  Was in last week as well as last night. I have a VIP card. I came in saw an advertisement for a studio date night. It showed $29. I talked to Kegan. He informed me that the package I was referring to had changed. He tried his best to help me out. He even took it as far as trying to see if a higher up in management person could try to help as well. He got us with a package that we ended up having issues with. He was amazing to work with. Fast track to last night. My wife and myself went in and saw Kegan. He greeted us with a smile and he asked how we were and how the day was. He was extremely friendly. He apologized for the event the week prior. We will definitely keep having date nights here because of this gentleman.

• JA

  Jose Alvarez5 months ago

  Don't waste your money. They use to have a Studio Family for $60. It included an hour for arcades, an attraction, and 75 points(something like that) Now they increased the prices to $80. Removed the hour of arcade. Now they are just just an attraction and points. Kids after playing for literally less than 10 minutes used all the points. It was not like that. It was worth it. Now you get less for more money. Dont spend your money.