T-Mobile

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• SL

  Saul Longoriaa month ago

  First and last time coming to this location I went in for a standard screen protector replacement. The representative asked me if i had the T-Life app i showed him i did then he took my phone and without permission started changing my device settings to turn on location tracking for the T-Life app without explaining. When I asked what he was doing, he said it was to 'check in' and tried to uninstall/reinstall the app. I don’t understand why I had to check if there was only one customer in the store, and handling my device and changing system settings without consent was unacceptable, so I walked out.

• ED

  Ed Davis2 months ago

  Went there for home internet 08/22/2026, very experienced and friendly customer service. Explained how it works and what to expect, left with the router, got home plugged it in waited about 5 minutes, and bam, both my TVs and our phones recognized it and everything works great so far 🤞, will update after a couple of weeks. Thank you T-Mobile.

• JB

  Javiel Boffill10 months ago

  Yesterday I went to have the screen protector on my phone replaced, and I found it disrespectful that, despite paying for 360-degree insurance, they put on a different screen protector than the one I had and that I also have to go back in 15 days to have it replaced again. They should have a stock of these screen protectors for these situations and not give me such an absurd answer. Therefore, the service is unsatisfactory for me.

• D

  D2 years ago

  When I first switched to T-Mobile, I hated what they had for customer service. I.was ready to switch back to Verizon when I went into the store at the mall. The team was outstanding. I was understood. My concern was taken seriously and I enjoyed speaking with them. Not one time did I feel like I was being patronized. I have had a couple of other concerns addressed st the T-Mobile store. If I could give them more stars, I would. They are exceptionally knowledgeable and friendly. They are the only reason I'm still with T-Mobile. The service has suffered some bumps here and there...

• SE

  Stiffler Engalla7 months ago

  Brandon and Angel helped out tremendously with an issue that I had and even stayed 2 hours past closing time for it! Went above and beyond for their customers and waited till the issue was resolved.