Superior Auto Repair

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• DS

  Dean Sulzer2 years ago

  I’ve been using Superior Auto for 8 years and have always been treated fair and reasonable. If they make a mistake they have always let me know and they took care of it with no charge. They are busy but worth the wait. I trust them to do what needs to be done. They are friendly and honest. I highly recommend them!

• MM

  Micah Montmarquettea year ago

  Staff was very rude. My vehicle was towed to this location after a collision and I got a phone call from the location while I was trying to enjoy my breakfast stating that the vehicle needed to be moved. Obviously I had questions so I tried to talk with the people on the phone and they kept speaking over me, stating that they refused to do anything with it. I eventually drove to inspect the condition of my vehicle and see if it was even moveable, as it seemed that explaining my vehicle was not in operating condition wasn't enough for them to at least have some patience and a little bit of understanding for someone who just got into a collision. When I spoke with one of the mechanics, he was quick to anger and began to yell and argue with me to the point where I had to walk out, because it was clear that communication and customer service wasn't the strong suite of this establishment. When my friend who had drove me there went to receive my keys, the mechanic had the audacity to say that "some people need to learn to help themselves" after I tried requesting that they themselves explain to the insurance company (who had sent my vehicle to the location for repairs), that they lack the capability and skill set to work on or repair my vehicle, despite the name of the auto shop. Talking rudely about someone to the party that they were with, is definitely not professional. If you can't seem to bite your tongue, then you shouldn't work in customer service, or frankly be in the workplace at all. Overall, the experience I had with this place, not even being a client of theirs, convinces me that, should anyone need auto repair or servicing, Superior auto repair lacks professionalism, basic communication skills, and the basic quality of being cordial with someone.

• SF

  Sam Findley2 years ago

  Had an issue with my car. Stopped by to get it checked out. They told me they were booked for the next month. They didn't offer to schedule me. I asked if they had recommendations they said everyone is booked out. I didn't mind waiting for my car to be seen, but it seems they feel they are doing well enough that a new customer is unnecessary at this time.

• LS

  Liz Stokes9 years ago

  We found ourselves in a tough position recently and had to get our transmission rebuilt, which is always a bummer, but these folks were absolutely phenomenal. The price was MUCH better than any of the other quotes we received, they didn’t throw in a ton of “extras,” the work was done quickly, and the people were super nice and explained everything on our invoice in detail, which was a refreshing change from some other mechanics we’ve dealt with in the past. I would definitely recommend this shop to anyone in the area in need of a good, reliable mechanic who won’t try to bamboozle you out of a few hundred more dollars than you expected to pay.

• C

  Chelsea11 years ago

  Very helpful and friendly! Fit us in faster then anyone else, including the time they promised. Another local auto place had quoted us one thing, and they quoted us for it a lot cheaper, so that's why we chose them. They also ended up telling us that the thing the other place had told us to fix was fine, and what needed to be done was something else, and it was cheaper! They had our car fixed within a few days. Everyone we talked to from there was helpful and friendly and very knowledgeable! Highly recommend them!