Steffes Agency

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• AB

  Amy Bhend5 months ago

  Karlee Burkett at the Steffes Agency in Bismarck is literally the most amazing, kind, thorough and goes above and beyond as my insurance professional. She truly answers my questions quickly, within minutes most times, and makes herself available to you through more than one communication means. If you’re thinking of switching insurance to save money or to get more professional help, Karlee is the best option in Bismarck, ND. Down to earth and knowledgeable professional. Steffes is conveniently located too, by Sam’s Club, and Karlee is my favorite professional there. Many years I have been with Steffes, but my last few years now with Karlee has been the best service I have ever received from an insurance professional. Highly recommend Karlee at Steffes!

• RG

  Ryan Gartland9 months ago

  Called Steffes Insurance back in December 4th of 2025 to get Commercial insurance for my business. Spoke with a gentleman by the name of Matt. We went over my coverages I was looking for and the type of business that I run. All seemed well. Matt even went as far as to come down to my place of business to go over everything in detail of what I own for my business and itemize everything. Matt left after being here for about an hour and I didnt hear back from him for a couple weeks. I had tried calling several times and left messages with the receptionist as well as voicemails for Matt himself. No call backs, no emails. I finally got in touch with matt around the new year and his response was short and lacked drive to help provide me with the coverages I needed, told me that he was waiting for underwriting to finish up on their end. Told me that he would be back in contact with me ASAP. almost a week goes by and I finally reached back out to Matt and got the same response with the addition of being told that one company hadnt even responded back to him about coverage which seemed odd as they are generally the first company insurance companies go to for Automotive Repair shops, or that is what Matt had informed me. Again telling me that he was still waiting on underwritting and that things like these take time. sometimes a few weeks to get responses and quotes for insurance. Im sorry but I do not have the luxury of waiting that long, but i gave him the benefit of the doubt anyways. finally on January 19th of 2026 I called another insurance company to get a quote and they had my Quotes back within 48 hours. And guess what! They had that quote come back from the same insurance company Matt told me most shops went through but didnt respond to his request for a quote. This whole experience has been a nightmare for me. As a business owner you want to know that you are protected. Your Customers property first and foremost, your assets you have worked hard to own, your employees, and finally you as an owner. At the end of the day we the owners are liable for everything. And not having the comfort of insurance some may gamble with. But I certainly do not. I do not recommend Steffes Insurance for any kind of commercial coverage. I do not believe that Steffes insurance has the right guy working their commercial side. I hope that Steffess changes this for their future customers.

• AV

  Anjel Voigt7 months ago

  Good place to get insurance through, but their communication sucks. When inquiring about certain things they have told me twice now they would return my call and I have yet to hear from anyone. If you want anything done you almost have to stop in in person.

• LW

  Livia Weigela year ago

  Clarissa has been my agent and super helpful! She always gets back to me right away with any questions or concerns. She saved us money on a family heath insurance plan. Highly recommend

• MR

  Mic Rhoads4 years ago

  The good: Lukus was awesome. Provided great service, was very knowledgeable and able to show me some health insurance plans that far surpassed my employer provided benefits at a better price. Super professional and friendly. The bad: I almost didn’t get that far because I came SO close to walking out before I even met my agent. When I came in there was another agent (who I could identify by the board but decided not to on my review) who was incredibly unprofessionally demeaning the two front desk people (Eldin and Ashley) in such a fashion that I very nearly walked out. There is no circumstance in which you should talk to your employees like stupid little children, ma’am - but NEVER in front of a customer/client (while ignoring the customer in the process). Take these conversations into a conference room and talk to them like respected adults. If this is the norm at the agency you will run the risk of losing two bright and promising young people to the EXTREMELY competitive job market of Bismarck ND. Thank you for the 5 star service Lukus. Very impressed. Also, very beautiful and well maintained facility - top notch.