Souris Basin Transportation

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• RN

  Ri na2 years ago

  I would love to give 5 stars for drivers but the lady in the office is not kind. I’ve been using this for a year or 2 years and I was hesitate to say that for a long time though. I think a lot of international students who speaks English as the second language, using this bus; I hope there was more understanding toward broken English.thank you always, I really appreciate your work

• CR

  Chillin Raichu10 months ago

  Anna’s customer service was great! Gave me all the information I needed and registered me so I can get to where I need to be. Thank you Anna.

• K

  Kaylynn9 years ago

  They've changed my pick-up time twice and didn't let me know, then still cancelled my rides I had scheduled for later as if it were my fault. When on a call with their ride coordinator, she talked down to me as if she were better than me. The workers in the office need some serious lessons in manners.

• M

  Moriah8 years ago

  The Office staff, is very grotesque. I am scared to call to even request my ride. I have not once had a good experience with them over the phone. The drivers are wonderful, but who would know that, if the encounter when your scheduling is so horrifying it makes you not want to use their service. At one point, the exchange over the phone was so bad i attempted to complain, come to find out the woman speaking, indeed was the supervisor, and the owner was out of town. If there has not been any growth of the business or a customer slow down, it is definitely due to the office staff.

• C

  CC5 years ago

  I used this service for transportation between Bismarck and Minot. From the first phone call I made, I was impressed by the friendliness of the office staff. Everything was explained very clearly. I got a confirmation call as promised and the driver was on time and very friendly. My return went just as smooth. It's a great value for the distance and reliable service.