Shoe Dept. Encore

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• DW

  Dee Williams-Gillettea month ago

  I’m extremely frustrated with Shoe Encore’s policy that customers are only allowed to try on ONE shoe at a time. They will not give you both shoes so you can actually put them on and walk around in them together. I have one leg that is longer than the other, so I NEED to have both shoes on at the same time to know whether a pair fits comfortably and works for me. Because of this policy, I’m basically forced to BUY the shoes just so I can properly try them on. Then, if they don’t work and I bring them back, I’m met with an attitude about returning them. That makes absolutely no sense. If customers were allowed to properly try on BOTH shoes before purchasing them, unnecessary returns could be avoided in the first place. I understand stores have policies, but there should be some common sense and flexibility, especially when a customer explains that they have a physical reason for needing to try on both shoes. Shopping for shoes shouldn’t be this frustrating.

• N

  NDSOLDIER3 years ago

  Excellent selection of shoes. There is a wide variety from sandals up to dress shoes. A good selection for kids as well. The staff is super friendly and courteous. Only a couple minor downfalls. I didn't notice Nike brand and the isles were a bit cluttered with boxes. Overall I'd recommend this store.

• TU

  The unknowns of music3 years ago

  The store is an absolute disaster! Not a single employee greeted us or acknowledged us while we were shopping. Very very disappointing experience. The manager of this store should not be in charge…. Clearly 0/5 stars

• BB

  Brian Beckers8 months ago

  March 8: Shopping for shoes. The place was a mess. Shoes and boxes all over, including in aisles. There was an empty cart blocking one aisle. All the staff were up front at the register area on their phones. When we went up to pay for some shoes, the associate was on Facebook on her phone, oblivious to our standing there waiting to be rung up. Another associate had to tell her to turn around to help the customer. I've managed retail before. The entire staff would have been fired or at least formally reprimanded. No excuses for ignoring customers and leaving the store in such poor condition. I'm being generous with 2 stars as the store does have a good selection of shoes.

• DS

  David Sissona year ago

  Shoes, shoes, and more shoes! Almost too many for those who are indecisive like me!Great prices too. Actually, I paid less than the price on the box. I am very happy with my selection. One minor complaint. Because of the self-service style of this store, boxes of shoes for everyone to dig through, you really have to pay attention to what is in the box. I found a pair I liked, opened the box in my size, and found one shoe that did not belong in the box... wrong style and wrong size! Since the one shoe was correct, I went on an Easter egg hunt, digging through boxes of shoes to find its partner. It was oddly rewarding to find its mate and to fix another box of shoes. The staff here are great. One in particular was very helpful to me, and I appreciated his assistance, the cashier was new and I could see that she was trying her best. I suggest you check this place out. If you do, please don't mix the shoes around!