Servpro of Bismarck

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• SH

  Samantha Henleya month ago

  I have never had such a horrible experience with a company as we had with ServPro. I would strongly recommend choosing any other restoration service. The communication was poor the entire time, they missed mold and additional water and were told to hire a handyman to do the reconstruction because our job was too small for them. When we noticed a drain pipe leaking behind our stove in our kitchen, we called ServPro because they had a great rating. I’m never trusting a google rating again. They said they completed the mold remediation and someone would be in contact for next steps. After 2 days of not hearing anything, I had to email our “project manager” asking her to call us (this was the only way I could get her to call me back) she told me they were done with us and the construction manager said our reconstruction was “too small and you should just hire a handyman to fix it.” They charge $350 to get an estimate for any repairs. So we couldn’t start the repairs ourselves without an estimate. I still have not gotten the estimate I asked for. There was still dirty toilet water insulation possibly mold on the electrical wiring and the drain pipe that I could see through the plastic that was put up after the remediation. I asked the manager about it and he brushed it off as fiberglass and it’s hard to remove. We had to have another remediation company come the following day so we can get our house back together. They found the floor to have water and more Sheetrock also to have water. When removing the Sheetrock more mold was found. Now we have to pay another company to clean up ServPros mess.

• CJ

  Christy Jelsinga month ago

  Very quick to respond! Micah, Josh & Parker worked on the job and were professional, friendly and very efficient in their work. I'd highly recommend ServPro of Bismarck for any clean up/restoration needs.

• LG

  Lori Girard6 months ago

  After our master bathroom sink leaked overnight, which also leaked through the floor to the lower level bathroom, we contacted Servpro who came the same day! The clean up crew was amazing and Brock and Sheldon did stellar work! The rest of the guys have been amazing as well. Highly recommend

• EP

  Elora Pebbles7 months ago

  Absolutely fantastic experience with SERVPRO of Bismarck. Sheldon, Brock, Katie and Amanda have been so great. The team was incredibly fast, efficient, and professional from start to finish. They were respectful of our home, kept everything clean, and communicated clearly throughout the entire process—which goes a long way when you’re dealing with a stressful situation. On top of that, their pricing was very fair for the quality of work they delivered. You can tell they genuinely care about doing the job right and treating customers well. Highly recommend—trustworthy, reliable, and just all-around great to work with.

• GP

  Garrett Pfaff12 months ago

  Very satisfied! My basement needed a massive amount of work after a sewer backup—gutting, hauling out furniture, and dealing with many of my belongings. The team handled everything quickly, professionally, and with great care. Colton was an absolute pleasure to work with, and the whole crew did a fantastic job managing a stressful situation. Huge thanks! Highly Recommend!