Scheels

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• SP

  Samantha Park2 months ago

  ⭐️⭐️⭐️⭐️⭐️ 10/10 Customer Service! I wanted to take a moment to recognize Robin at SCHEELS for the consistently outstanding customer service she provides. I shop there frequently—especially for my Nike sweaters—and I’m always happy when Robin is the one ringing me up. She is genuinely one of the sweetest, most welcoming, and helpful employees I’ve encountered. She always has a smile, makes conversation, and somehow makes even a simple checkout experience enjoyable. And I have to give her credit—she has never missed an opportunity to remind me about the SCHEELS Visa card! Her dedication and consistency definitely do not go unnoticed. 😊 As a General Manager of a hotel, I understand how difficult it can be to find employees who naturally provide this level of customer service. Robin is exactly the type of employee every manager wishes they had on their team. She represents SCHEELS incredibly well and is a wonderful example of what exceptional customer service should look like. Robin deserves recognition for the experience she creates for her customers. She is an absolute asset to your team, and I hope SCHEELS knows what a wonderful employee they have in her. 10/10 service every single time. Thank you, Robin, for always being so kind, helpful, and wonderful! -Samantha

• HS

  Haley Schoneck3 months ago

  If I could give Summer in the women’s shoe department more than 5 stars, I would. She is hands down the most patient shoe sales associate I’ve ever worked with. I wasn’t looking for just any shoe, I needed the right shoe for the gym, and she took the time to listen, answer every question, and walk me through multiple options without ever making me feel rushed. Summer is incredibly knowledgeable and clearly knows her products inside and out. She explained the differences between shoes, helped me understand what would work best for my needs, and ultimately guided me to the perfect pair. What stood out even more than her expertise was her kindness. She went above and beyond to make sure I left confident in my purchase, and her genuine desire to help made the entire experience enjoyable. Excellent customer service like this is rare these days. If you have the chance to work with Summer, do it. She’s an absolute asset to the store, and I’ll gladly return because of the experience she provided.

• P

  Paula year ago

  I have never heard of this store much less been in one. It was by far the best customer service I have ever experienced. I counted how many employees greeted me and how many asked if they could help, 14. There is a real sense of pride in the employees here. I was overwhelmed with the way they market their merchandise. Shelves are stocked, it is orderly and clean! Not one shelve in disarray. My son asked me to pick up a pair of Nikes, who knew there were 200 pairs! I could not quit looking at this store, it is simply amazing and I wish they would expand into Canada and out west. They set the standard in customer service, quality and merchandising.

• SI

  slasher in the voida year ago

  Its kinda like a blend of dicks sporting goods and academy sports and outdoors, but with higher end goods, though sadly, with that means higher end prices. Which somewhat can be argued cause of the quality of most goods, although it doesn't have to be everything. There's so many enclosed store locations in this store that it was almost like a mini mall, within the mall it was located in. I was impressed with all they cared about in the location. It sure can attract many patreons, be it guns, Legos, or even clothes.

• CM

  Cheryl McCallum2 months ago

  General service and specifically bike repair get my highest praises. They figured out my e assist bike problem and did some backflips to get it fixed quickly for me. Wish we had these stores down South. Shout-out to McCade, the tech who saw it through!