Rdo Truck Centers

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• AE

  Asterra Everling4 months ago

  Dropped semi truck off for taillights on trailer that wouldn’t work. Called the shop and asked if they could get it done within 3 days. They said they would call and let us know what was wrong, they never called. When we called them after 2 days they had no idea what was wrong with it or could fix it. When we showed up to pick up truck. Mechanic was out and we couldn’t get it till he showed up. When mechanic showed up he said they would try again. They opened the hood and gave up. Then tried to charge us for a full days work. When they didn’t work on it until we got there and left still not knowing what was wrong with it. Had to throw a fit just to not be charged for a full day when they did nothing. Still had to pay $600. Terrible customer service and communication. Would not recommend

• PC

  Pablo Carlos Jr the IV2 years ago

  After 5 hours of installing new intercooler boots, retainer rings started melting into the surface. Confirmed with my mechanic that it’s not the issue with my intercooler being clogged or anything else but low quality of the boot itself. RDO Bismarck parts department doesn’t want to refund $160+ for those 2 boots. Instead they want me to buy 2 more same parts in order to go through the warranty which isn’t guaranteed to be honored. Bought a boot made by Gates, rings are .5mm thicker and thread pattern is way different than the one sold by Volvo. What a money grab!!!

• R

  Richard5 years ago

  They know where they standing for! Great and helpful people. I arrived tuesday evening around 6pm by RDO truckcenter in a derate motion with a DEF problem and water pump leak. Wednesday morning they pulled me in,there was a wiring problem with the DEF connection and they called around for a electric water pump and found one in California. There are not much electric water pumps available in North America,so it was not so easy to find one and that they’ll sell one. Wednesday evening they pulled me out with a big shovel that I could stay in them yard they connected a electric extension cord to my truck to keep my batteries loaded,it saved me 2hotel nights and friday around noon was everything done and put me back on the road. Thanks for the great and good service!

• AK

  Aziz Khamitov9 months ago

  Was very good unexpected experience with Volvo dealership. Bunnie was very helpful and kind. Really helped us with same day service. Thank you. I wish all dealerships working like them. A+

• JM

  Jeffrey miller10 months ago

  Showed up with low voltage on truck from Iowa and they Got us rite in 7am on new years eve and they figured out our alternator failed.We were back up and running within 2 hours and happily headed on our way.They kept us comfortable and warm while we waited.Thank you for the great fast service.