Premier Audio

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• LR

  Levi Ryan3 months ago

  Today, I had the old Alpine speakers in my 2016 Toyota Corolla replaced (the front-right and rear-left speakers were distorting due to worn-out voice coils). Premier installed a Kenwood Excelon KFC-XP184C component set up front and Kenwood Excelon KFC-X694 6×9-inch two-way speakers in the rear. I’m extremely happy with the installation, sound quality, fair pricing, and customer service. Because I chose products they already had in stock, they got me in the next day. Their equipment was also priced competitively; the component set was actually cheaper through them than it was online. The installer (sorry I didn’t catch his name) went above and beyond. He completed the installation an hour faster than quoted and even cleaned up the wiring for a front-and-rear dashcam I installed myself, free of charge. He also tuned everything correctly: he left my Sony XAV-AX7000 at 4 ohms, customized the EQ, set the speakers and sub around 80 Hz so they blend properly, used reverse phase for better bass response, and correctly adjusted the amp and bass knob. The system now sounds clean, balanced, and better than it ever has. The younger guy working up front (again, my apologies for not catching his name) also had excellent customer service skills. I stayed for the entire installation and watched him calmly help multiple customers at once, answer questions courteously, and keep everything moving. 5/5 - I highly recommend Premier Audio. They’ve now installed my car starter, head unit, subwoofer, and speakers, all during separate visits, and they’ve consistently been fairly priced, responsive, and professional. I’ll continue going back.

• RH

  Ricky Herrera3 weeks ago

  My Truck was working fine when I took it in to have a remote starter installed. After they were done , they told me the drivers side door wasn’t locking or unlocking due to the actuator going out . Now they’re saying the truck was like this when I brought it in and wanted to argue with me , more less calling me a liar . What business argues with their customer. Why would I lie about it ? I had referred them to coworkers but they’re not going now . I’m taking it to my mechanic to get a diagnosis on what’s wrong with it. Will be taking them to court .

• JS

  Joe Stepanian4 months ago

  Charged me more than quoted, was also told one thing and got a complete other, terrible customer service. I might add i paid 1400 for a head unit with car play. Steering controls. And camera hook up that sucks worse than the little stock one. Extremely unsatisfied.

• HH

  hugh heff8 months ago

  My experiment here was good. The first time I came there quick fast hooked my interface up while it went out the same day my interface did not my head unit then I call him on that Friday and the same Friday. I went and got it done and they said they couldn’t get me back in until that Monday so then they had all weekend to sit there and think on how they’re gonna charge me again and I so I go back in on my appointment at eight in the morning on Monday And let me remind you these people ain’t the friendliest people to talk to. They must be antisocial or something. They don’t know how to talk to people Or they got a thorn up their butt or something I don’t know what’s wrong with them, but you sit there and try to be polite and you know making conversation and this dude just keeps trying to force me to pay a shop minimum that they should’ve fixed it in the first place why should I have to pay twice? What bad business is that I had the money but it took them literally 10 minutes to say my head unit was bad and my head ain’t bad my head units on right now they just want me to buy their equipment and spend money with them like I’m rich or something. I’m just a poor folk just trying to make it out here man and if you’re anything like me and you’re trying to you know get your system right these older cars are harder with the interface I mean not really but how they gave me the runaround it sure seemed like it and then they wanted to charge me $150 and all just to basically get nothing done. Yeah a good way to rob a poor man I wouldn’t go to this business and he told me not to come back because he tried forcing me to pay the shop minimum $75 to me that’s this wrong and bad service. It was there wrong in the beginning get your guys crap together. I should turn into the Better Business Bureau or get you fired because you sure didn’t treat me well or I should’ve asked you to talk to your boss I’ll probably took your job. Good luck at Premier auto. I wouldn’t go to this place and I sure ain’t going to ever again.

• KM

  Kelli Metzgera year ago

  A great experience! As a woman who hasn't had subs in her car for 20 years. I wanted a little more out of my car. They took the time to walk me through all the different options and didn't try to push a whole system at me. All I wanted was a little more bass and it turned out perfect. I didn't have to upgrade my speakers and in the end all it took was adding a small subwoofer to get me the results I wanted. It sounds amazing and I have a remote that gives me control over how much bass at anytime. Highly recommend these guys. They know their audio and won't rake you over the coals.