Pheasant Run Dental Center

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• S

  Scubaa month ago

  The work and staff are decent but not outstanding. Unfortunately, the billing staff find it reasonable to wait 9 months before billing completion. And charge YOU for it being longer than 90 days since work completed.

• RB

  Rachel Brock3 months ago

  Both times I have been there they were running 30+ minutes late. My appt was at 3 and didn't get taken back till 330, dentist finally came at The hygienist disappeared when she told me I was waiting for the Dr I am not sure if they take two patients or what at once. Dr davis is nice, but rough when cleaning my teeth. The dentist clean your teeth versus a hygienist, which is a confusing thing have happen when you're at a dentist The first time I came they tried 3 times to make me take X-rays even though I told them at intake I was pregnant and couldn't do them.

• EB

  Eden Boda2 months ago

  My husband went in for a deep clean. They kept trying to convince him to do the tooth extraction when he had already told him no. He was not informed ahead of time how much the deep clean would be and the receipt he was given is barely a receipt. Doesn't show the dentist he saw or what was done. He is lucky he had the money on hand. I feel bad for anyone that gets anything done, not told how much it was going to be, and then told to pay an amount they didn't expect. What would happen if someone couldn't pay it after the work was done and they weren't told how much it would be? Very unprofessional and will not be going back.

• MB

  M Ba month ago

  Got a root canal and I was very pleased with the professionalism. They also got me in quickly after referral from my dentist at a different location. Thank you!

• AM

  Ashley McCutchan6 months ago

  Update to Previous Review Waited 2+ hours over our appointment time, then was confronted, mocked, and treated aggressively by staff over my review. We came back for my husband’s extraction because it was the soonest available option, despite everything leading up to this. He was given a 3:50 PM appointment and told not to eat or drink beforehand. By the time we arrived, he was already weak, on medication, and hadn’t eaten all day. We waited until 5:20 PM to be seen. When we asked what was going on, we were told another patient didn’t follow pre-surgical instructions—but they still chose to see them, delaying every patient after by over 2 hours. After my husband was taken back, I was expecting to be called for post-op instructions. Instead, I was pulled aside and confronted about my Google review. I acknowledged it was mine. The employee (I believe her name was Jori) immediately questioned why we even showed up if this is how we felt about the place. I explained it was the soonest appointment we could get and that we would not be returning after this. She argued that we should have gone somewhere else instead. We went in circles for a solid minute. After a minute, I asked if she was going to pay for gas, cover new patient fees, or take on the financial burden of starting over somewhere else. Was she going to pay for anything extra out of her own pocket?? That was dismissed. Instead, she began questioning whether I actually understood my husband’s seizure condition and implied I didn’t know what I was talking about. I made it clear that I do, and that my concerns were valid—and will remain. The situation escalated from there. She became visibly agitated—raising her voice, stepping into my personal space, and repeatedly talking with her hands directly in my face in a mocking, exaggerated “yapping” motion. Her hand, in my face, aggressively. At that point, another employee stepped into the area. I asked if there were cameras to document the interaction, I was told to “record it myself.” She also claimed she “knows who I am” and that I “do this everywhere,” but could not provide a single example when asked. Show. The. Receipts. Throughout this entire interaction, I repeatedly asked if my husband was ready, because that was my only concern. I did not understand why I was being confronted while he was in the back recovering from surgery. The situation became so heated that multiple staff members, including the surgeon and manager, had to step in and remove her from the interaction. Once the surgeon became involved, things returned to a professional level. He was respectful, answered my questions, and focused on my husband’s care. The assisting staff and nurses were also kind and helpful. However, that does not excuse what happened. I genuinely felt unsafe during this interaction. No patient or family member should ever be confronted, mocked, or treated this way—especially in a medical setting while their loved one is undergoing a procedure. This was completely unacceptable and will be reported. Took a screen shot of my original review, because this on top of the original was too much and could not have all of it.