Petco

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• SH

  Stephen Herda3 months ago

  They always manage to squeeze me in to get my dog's nails done. Very friendly. Needed some items after my dog's spay surgery. They had what I needed on hand. I greatly appreciated a one stop shop to get a donut collar and a surgisuit, and did not have to wait on ordering them online. They have a good selection of birds, fish, rodents and reptiles. They have adoption days where local shelters bring in available cats and dogs. They also have training classes here.

• TH

  Ty Haaland4 months ago

  Working through Petco’s customer support is the most painful process I’ve experienced. I just found out that I’ve been secretly being charged for two pets that I don’t have anymore. A supervisor named “ash” informed me that because my verbiage said “can I remove two pets from my account “ that they continued to charge me $40 a month because I hadn’t said “I need to cancel two subscriptions” because those are two different options in their system. Ash told me that after I requested to remove my pets, I needed to then ask to cancel my subscription. If this isn’t the most scammy, scummy system, I don’t know what is. I’m beyond disappointed. The store and employees themselves are great. However how corporate treated me, the lack of transparency, I can’t even remove my own pet from the app without needing to call customer support. The store employees can’t even do it locally. This is a broken system that has scammed me out of a bunch of money. Do better Petco.

• A

  Ara month ago

  This has always been my favorite pet store because they seemed to take care of their animals. The last couple months it has slowly started smelling more and more like dirty pets, like what animal kingdom used to smell like. For the first time walking into Petco I felt shame. Shame to buy from this place, shame to support it. What broke my heart is seeing these fish in dirty cups. I've never seen them look so sad. Editing to add that I do not think it is the employees entirely. I have a feeling they are overworked, understaffed, and being taken advantage of. There are a lot of things laying around in the aisles (stock). And I wonder if corporate or management is pushing sales rather than care. I've never had a bad experience with employees. Edit I decided to go back today, 9-27-2026 and they were in even worse condition. Left my cart in the aisle I was so mad. Told the employee and left. I will never be back this time.

• NW

  Natalie Wicklunda month ago

  Always has something nice for my pets! Who doesn’t like to spoil their fur babies?

• LH

  Lisa Hoechst8 months ago

  great customer service and we always leave with new toys and much more for our girl . She just had her 1st birthday and got toys, snacks , puppy ice cream and much more . She is a happy little girl.