Once Upon a Child

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• RT

  Rachael TreeTopa month ago

  While I do like the store- selling and buying- I think they have major issue: no set paraments on what and how they buy. It seems entirely dependent on which employee is going through the items. One week I brought in a coat to sell and it was refused. Brought the exact same jacket in a week later and they purchased it. What are the standards here?!n You can bring in new clothes, with tags- not "outdated or out of style" as they always say. Literally basic jeans, sweaters, and jackets. And they never buy them. But when shopping- there is a TON of clothes that are pilled, ripped knees, worn out and faded decals. Just tonight- they refused to purchase some name brand jackets I brought in- not a single flaw. They also refused some of my things because they were inside out- i went home and went through the bags and nothing was. My kid found a winter coat they liked and there was an absolutely huge rip inside the entire lining plus they wanted $40? I showed an employee and they said they could "maybe discount it 30%" when its literally garbage. I feel like they would be a much better resource for parents if there was a better system in place

• SS

  Shereen Schwaglera month ago

  Store is full of nice clothing for children of all sizes. There are other bigger items as well. Some are placed too high to really see and hard to reach to get down on your own. Employees didn't seem interested in seeing if you needed help.

• RW

  Robin Williams2 months ago

  Not accepting anymore drop offs at 11 am on a Saturday is ridiculous. The last few times I have tried to bring clothes in they aren't accepting anymore for the day. Staff doesn't even communicate this. Just read the sign at the counter while they ignore you. Very poor customer service.

• PH

  Patty Hilmoe8 months ago

  Great variety, however things not priced. At checkout, the young lady was incredibly rude. Really wanted to leave the $100 of items and walk away. She rang up items not priced without saying how much they were, puts receipt on toy, never once acknowledging me. They should teach young people customer relations before turning them on the public. Shameful experience, will not return.

• AR

  Amanda Renicker2 months ago

  Great deals but customer service could be improved