Northwest Tire

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• MN

  M Na year ago

  I wanted to give more stars because the guy that emailed me the tire quote and helped me at the front desk was very nice and helpful and he deserves a much higher review because he was the best part of the experience. However, the rest was quite a disappointment. I was choosing between just going to Walmart or going to NW Tire in the first place because Walmart would have had cheaper tires, cheaper installation, AND cheaper warranty (but the same), but I opted to go with NW Tire because I thought SURELY they would be more reliable and more trustworthy since they specialize in tires. I was quoted $850 for 4 tires, installation, and warranty plus would be given a $100 gift card. I agreed to this and dropped off my vehicle with them today. Not long after dropping it off, I get a phone call and they tell me they broke off a lug nut on one wheel that was supposedly on too tight and now I'd have to pay an extra $200 for them to fix it. After arguing a little about whose fault this is, I finally agree because they told me the only other option was for them to leave the old tire on and I'd only have 4 lug nuts attached, which didn't make me feel safe. I then go down to pick up my vehicle and the nice man at the front is reading off all the things they're charging me for and proceeds to name 3 or 4 other things they replaced until I interrupt and say hold on...no one mentioned anything about those things. This is the first I'm hearing about it so I never gave permission for that. Fortunately he was very kind and didn't argue about it and didn't end up charging me for it. Then I mentioned the gift card from the email and even though he, again...kindly, agreed to give it to me since a deal is a deal, he mentions that the gift card promo was only for the month of May. Which was never mentioned in the mail that it was part of a promo or that there was any expiration. So $1,056 later, my tires are on and at least that's dealt with. But I went with NW Tire because I felt like they were going to be the more reliable and trustworthy option over Walmart, but by the end of the experience I'm feeling very manipulated and taken advantage of and thankful that I at least spoke up for myself on the additional items that they tried to sneak in there. Oh....and I see the bill for the lug nut they broke...it was $200 because they charged an extra $175 for the labor of a few extra minutes on an appointment that only took them about an hour total. Overall just a very disappointing experience that leaves me feeling very much hesitant to come back. ———— Edited to reply to the store’s comment. Yes, I DID give permission for them to fix the lug nut issue that they said they had broken when removing for the one tire. I understood that they said it was someone else’s fault for tightening the lug nut too tight and I understood when they said they broke it while trying to remove it. However, they did not mention the other 3 things that they apparently replaced and then tried to charge me for. I understand the lug nut issue. While frustrating to have it broken and frustrating to pay $175 for the labor when it took an hour to do the entire process including the actual tire swap, I understood that because I gave permission for the lug nut fixing. As I said, the other 3 items replaced (the man at the front said they were something to do with the tire sensors. I don’t specifically remember what he named) were without my knowledge and were concerning. Had I not been paying attention or been too scared to speak up, I would have been charged for things I didn’t authorize in addition to the extra $200 I was already paying. It’s never nice to hear negative things about your business, I totally understand that. And honestly I’m not trying to be a jerk about it. I’m just being honest about what happened and how it made me feel and to remind others to pay attention to what they’re getting billed for. Im glad others have had better experiences!

• JP

  Jennifer Pool3 years ago

  I highly recommend these guys. They have always been kind, honest and professional. They have always done great work and haven't had any issues what so ever. One time, we brought our vehicle in because we thought the valve stem was broken. The tech. said that is was still in good condition and they didn't need to do anything with it. Then they didn't even charge us to look at it, which was absolutely amazing. I will continue to bring my car to them. Please keep up the amazing work.

• BA

  Billy Adams10 months ago

  Took a while but the found a bent wheel which ga e them issues on the balance machine. Friendly and transparent crew. Wouldn't have take. That long but the bent wheel was the issue there.

• JM

  John Millera year ago

  Very reliable with excellent quality. Not cheap but fair. Best tire store around, there is a reason all the farmers are here getting their trucks fixed. No gimmicks.

• JM

  Jenna Mattheisa year ago

  Very fast and kind. They showed me exactly what was wrong and explained thoroughly even though I don't know much about cars. They were so nice and made everything make sense!