National Car Rental

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• JB

  Jacob Bierle10 months ago

  I rented a car through National, but O behind the Enterprise counter helped me out and was so friendly and professional! He hooked me up with a small SUV so I could fit all the Christmas presents and the car had been previously warmed up for me!

• MW

  Marvin Wells11 months ago

  Great experience at Minot Airport! Employees very professional and helpful! Even started car in advance since temperatures were below zero.

• SE

  Schuhwerck E-Mail9 years ago

  Flew into Minot for a funeral and rented through National. Flight was delayed out of Minneapolis and I called the front desk to let them know I would be late coming in and if anyone would be at the desk when I arrived? The answer was YES there will be someone there. Upon arrival to Minot there was NO ONE at the desk so we asked the Hertz guy if anyone had been there. "They left about a half hour ago" was the response. Hertz was all sold out of cars. 2 other National customers were standing at the counter with the same issue of renting and no representative was present. We all called the managers number listed on the card and no answer that night. I had to take an unplanned taxi to a hotel then wait on a family member to drive 3 hours at 1am to come get me so I could make the funeral at 10am the next day. Called and left a message with the manager and still have yet to receive a phone call. Horrible customer service and follow through. I rented through National for the price and as they say "you get what you pay for" ended up costing more in the end due to the extra costs and travel for a family member.

• AK

  atir kaunain3 years ago

  Horrible horrible horrible. I booked one SUV from Minot to Chicago but unfortunately it was returned back to Minot rather than one way. The lady in the front said she will not help me or give car because she thinks I will not return car back to Minot. She said she has right to refuse service. Although, I didn’t see that sign anywhere which says they reserve the right to refuse. But anyways, When I asked for her name she refused to give me that. She also refused to give me corporate number, she said I can get online. Super rude, full of attitude very bad customer service. I said I will be loosing money and you screwed up my whole plan. Which she doesn’t care before she think she has authority over me. Also, When I was trying to make phone call to 800 number they were looking at me laughing, giggling and making fun. I don’t know how these people get hired.

• MT

  Mario Torresa year ago

  Big O and the rest of the crew are always friendly and take care of me. I've had bad experiences with vehicle inventory at other airports and that makes me thankful for the inventory and service I get here at MOT every time I come in.