Nail Boss

No reviews yet. Be the first to share your experience.

• AP

  Arianna Passeri2 months ago

  This is my first public review because I normally don’t complain, but I was disappointed enough to share my experience. I went to Nail Boss for my nails and toes before my wedding. I have been a loyal customer for the past couple of years and have never had an issue before, so I was especially upset when the final result was significantly different from my reference photo (last picture). When I raised my concerns, the manager was defensive and repeatedly said she would “review the cameras.” The appointment started about 20 minutes late, so I agreed to skip the massage and pedicure add ons, but I was still charged the full pedicure price instead of the polish-change price. My nail and toe colors also did not match, which I specifically asked for. My nails were much shorter and stubbier than the reference photo and did not look like extensions. I would have paid the additional $8 for length and $5 for shaping, but those charges were never explained during the appointment. I paid $170 total. The manager offered either $37 off or to redo my nails and continually told me “it’s out of my own pocket” to try to make me feel bad. I explained several times that I was leaving for my wedding and did not have time to come back, and that I preferred a refund, but she continued saying, “I’ll see you tomorrow.” I had always considered Nail Boss my favorite salon, so this experience was particularly disappointing, especially before my wedding. I expected better communication and attention to detail for a bridal appointment. Unfortunately, I will not be returning.

• TF

  taylor funk2 weeks ago

  i was trying to give this place chance after chance but i’m fed up. i went and got an acrylic fill with a matte top coat done by evie. not even 12 hours later the nail polish was cracking or bubbling under multiple nails, not to mention also just a sloppy job not getting to the edges and just plain rushing. i called and they said i could come in for free and get them fixed. when i arrived instead of getting a new person they stuck me with her again. i showed her the issues and instead of taking accountability she tried to blame it on the matte top coat and said that they were “fine” even tho there was visible bubbling. i wanted her to just take off all the polish and have her fully redo it but she refused to do that because she had another client waiting. she rushed to fix the 4 nails she deemed the worst and now the very next day i have a nail with chipping nail polish. the salon is a very nice place but i feel like they are constantly rushing. i will NEVER be going back here again.

• RB

  Red Badgerwomana month ago

  First time visiting and received excellent service, a delicious coffee and wonderful conversation in addition to some highly skilled nail work. I just wanted creamy glitter polish on my gel nails but Yen really made them look absolutely realistic. Ill be back Yen!

• CT

  Chloe Thorpe3 months ago

  I’m not one to normally write reviews, but this was a horrible experience. I went in for a basic gel manicure and left with painful nails and they look awful. Provided photos for examples of what my nails looked like right after I left.

• CJ

  C Ja month ago

  Hands down the best nail salon in Bismarck. I’ve been going here for quite a while now for builder gel on nails, and pedicures. Every single tech is a high quality nail tech, I’ve NEVER had a bad experience. Also, the complimentary drinks are fabulous—best iced vanilla latte in town, too!