Love on a Leash Grooming

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• JH

  Jason Hirshberg2 months ago

  We brought our dogs here for over a year and spent >$1000 dollars on grooming services, but unfortunately, our most recent experience was unacceptable and resulted in us taking our business elsewhere. I dropped our dogs off at 8:00 a.m. for scheduled 10:00 a.m. grooming appointments. I was later texted and told they would not be finished until approximately 4:00 p.m. The groomer then apparently called the wrong phone number, and I was not actually contacted until around 5:00 p.m. to let me know they were ready. In total, our dogs were at the facility for approximately nine hours. I was particularly concerned about the amount of time they were kept there and the conditions during that wait. I was told they were kept kenneled and were not provided food or water during this extended period. I expressed that I did not consider this level of service acceptable and asked for a discount due to the excessive delay and communication issues. My request was refused. I was also charged extra for having them use a shampoo I provided because 'it takes extra time to soak in'... What made the situation even more upsetting was how the billing dispute was handled. Rather than addressing my concerns, they told me I needed to pay the full amount immediately and that the owner could call me to discuss a possible discount later. During the disagreement, staff threatened to contact the police if I did not pay the full amount. After returning home, I contacted the police myself regarding what had occurred. The officer I spoke with advised me that the dispute would not have resulted in a dispatched officer as it was a civil matter and they dont handle civil disputes. The officer also recommended pursuing litigation against the business through the civil court system. After more than a year as a regular customer, I am extremely disappointed by how this was handled. Mistakes and delays happen, but how a business responds to them matters. A reasonable attempt to remedy the situation would likely have preserved a longtime customer. Instead, the refusal to meaningfully address my concerns—and the escalation over a small payment difference—destroyed all my confidence in this business. We will not be returning, and based on this experience, I cannot recommend entrusting your pets to this facility.

• DW

  Dallas Wainman2 years ago

  Well where do I start? I have talked to four separate employees of Love on a Leash and EVERY SINGLE ONE was absolutely fantastic to talk to. They listened to my requests even though I have no idea what I am talking about. Additionally, when I asked about a specific hair cut they helped me get into a realistic expectation. Their reason for changing wasn't because they couldn't do it, rather my dogs hair is different than the pictures I was showing. My dog can be very anxious but was loving going in and out of Love on a Leash. I swear he strutted out of there like a runway model because he felt so good. He is trimmed perfectly, is SO SOFT, smells great and they even gave him a Christmas bandana because I still had his Thanksgiving one on. Even with his feet where he HATES being touched, they were able to trim his nails and make him look fantastic. I couldn't recommend any other business over Love on a Leash. Plus: They had these cookies that are dog safe on their counter and I got two of them. My dogs ate them in about 30 seconds.

• OS

  Odessa Slyter4 years ago

  I've been taking my dogs here for years. Very friendly and professional. I have 3 poms and Love on a Leash knows how to handle their fur.

• HS

  Haley Sperbeck5 years ago

  I have taken my dog there for a 6 years, very friendly and They do Really Great work. They take amazing care of My dog who is terrified of Water,Haircuts,nails...all the above!!

• SS

  Shenanigans SquirrelingAround2 months ago

  Took my dog in for a bath and a trim and they were wonderful!