Landmark Suites

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• WK

  Wendy Kingery3 weeks ago

  They canceled my reservation without notice. I spent 12 hours on the road and my husband had just gotten off 2 weeks of 14-hour shifts and we were meeting for nights rest before driving home 12 hours and my continuing to Chicago. They didn't notify, never got email or call - just canceled. I found out when I tried to check in and they claimed they were "booked up so canceled my reservation when I wasn't there at 6pm" even though I PAID IN FULL online - I arrived at 7:30pm...Seriously!?!?!?! They claimed that my "'hold' was for 6pm then they could give away my room" and I showed them my reservation and that they were lying and my reservation said no such thing, they said too bad, we gave away your room. I then spent 45 minutes in my car trying to find a new hotel and let my husband know while he was traveling back to town from location that I was working on it and would let him know. We ended up clear at the other end of town and got, literally, the last room that allowed pets. BEYOND DISAPPOINTED!

• AJ

  anthony jones5 months ago

  Staff is cool, for the most part. They use an outside cleaning service that honestly leaves quite a bit to be desired. But dont bother washing there unless you have time to hang your clothes for air drying. $4 for a 45min dry cycle, on high heat, and my clothes still have to air dry for a few hours. I've tried all 3 machines on the first floor. Not sure if there's more machine upstairs.

• BM

  Bruce Meurer2 months ago

  The young lady at counter is absolutely rude, disrespectful and needs to be fired she has no customer service skills and thinks she can talk to anyone rudely and however she wants. Apparently management is okay with it cause she said many have complained about her and told me good luck. Gentleman standing next to me couldn’t believe it and was floored at how she was treating customers/me but Rooms are okay. No pots or pans. Room service is once a week if that!

• PO

  Paul Olson7 months ago

  This seems to be a new property- clean and bright lobby area, clean, bright, well appointed rooms, walk-in shower is greatly appreciated. The room had a small but adequate kitchen area with full size fridge and countertop cooking. A small desk area with decent chairs and good wifi. Very comfortable bed and pillows. The location on the west side of town is not as handy but really it's a short (

• EH

  Evan Howell3 weeks ago

  I have worked all over and have been in a few hotels This one has amazing staff and great rooms