La Quinta Inn & Suites

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• AI

  Amanda Isadore4 weeks ago

  Room absolutely reeked of cleaning chemicals/ possible pet urine. I couldn't even sleep and I had to have surgery at 6am. I wouldn't want an infant let alone a child stay in this room. The only reason I didn't complain on site is because I got in late and needed to get to sleep (which didn't happen because my nose and head hurt so bad from the smell all night) if I had more time I would have gotten a whole different hotel! Parking also is awful! Nowhere to park. I booked the room because the ratings were good. That was a fluke! Bed was old and outdated and stained. Yuck.

• C

  CL3 weeks ago

  Overall pretty clean. Good breakfast. Our room had minimal outside noise despite location. Parking was adequate. Door lock on north east door would allow anyone to enter. Mattress cover had 2" blood stain visible through sheet we had to swap out. Mattresses were extremely uncomfortable. Overall a decent stay and the rest was clean. If the beds were cleaner and more comfortable I'd stay again

• JA

  Jack Anderson4 months ago

  The hotel is fairly modern and mostly clean and the front desk staff was friendly, if not helpful. That's where the good ends. The little things (mostly annoyances that you would expect at a Motel 6/Super8 for a much cheaper price): - Booking sites show pictures of a water slide that no longer exists. Would not have booked if I had known this, as there were other options for the same price with better accommodations. - Parking lot is insufficient for hotel capacity. If you have a large vehicle, you will most likely have to park at the south side of the property behind the gas station if the hotel is busy (more on this later) - TV remote didn't work with Dish box. Could turn TV on and off and adjust volume, but not open TV app or change channels/etc. Thankfully, my company is a Dish partner and I know how to reprogram the remote. I have no confidence I could have gotten the staff to figure it out. - Shower curtain was installed incorrectly (too high), making it impossible to seal to the tub and keep water off the bathroom floor. - Tile work was shotty and bathroom fan only worked intermittently. - Breakfast was decent, but waffle/pancake station is ~40ft from the rest of the food options. Had another guest not pointed this out, it would have been easy to miss completely. The things that matter: - The aforementioned parking situation is completely shielded from view from any public spaces and not well lit. This is inherently dangerous, but something I would normally overlook. In this case, it did lead to our vehicle being broken into overnight. This is not the fault of the hotel but was a byproduct of the poor parking situation. They even have signs warning you to lock your doors and they aren't responsible for theft, so the thought isn't foreign to them. - We alerted the front desk to the situation and requested to see camera footage from the camera above the door on that side of the building (30ft from our vehicle) to either see the act occur or confirm that we did not mistakenly bring the missing items into the hotel. At first, we were told we would have to wait for a manager to access the system. We never did see a manager, but at the time we were asked to check back, were told that the camera in question does not work. After further questioning about other camera angles, it was revealed that NONE of the cameras work, and haven't been accessible since the 'new' owners took over two months ago. This is completely unacceptable for guest safety and the fact it hasn't been addressed already should tell you everything you need to know about the direction of this hotel. I expect it will go downhill quickly. Learn from our experience and choose one of the many other options.

• HB

  Helen Beck3 months ago

  Don’t make the same mistake I did and forget to read the reviews before booking. I booked this hotel because I’ve had decent experiences with La Quintas in the past. About a day before my booking, I looked at the Google reviews and changed my mind. I called the front desk to cancel and the extremely unfriendly man told me that because it was 23 hours and 45 minutes within my booking, he would have to talk to the manager and call me back. Never called me back. Not wanting to waste the money, just decided to suck it up for 1 night. If I could go back in time, I would have just wasted the money after all. This hotel is one of the most disgusting hotels I’ve ever been to. Walked in to the front desk employee standing there just picking his nose. Hotel room had the air turned off and the small of dog urine was nauseating. Stains all over. Furniture in shoddy shape. Blackout curtains had holes and were broken off the rack. The bathtub was clearly not cleaned because it had the prior guests toiletries in it. The hotels bedside alarm clock started going off at 6:15am. The breakfast area was filthy and smelled once again like dog urine. The food was disgusting which was unfortunate because the woman working the food area seemed friendly. Checked out without eating anything and went to Starbucks instead.

• AS

  Amanda Sundby Banry3 months ago

  Dirty. First room had dirty floors and surfaces, clearly not wiped down since last visitors. Asked for new room and the room smelled and felt cleaner, BUT sheets were dirty! Front desk was helpful, gave me fresh sheets and apologized, but still…the most important things to me at a hotel is that it’s clean. Bathroom was clean though.