Ko Storage

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• HT

  Heather Thuesena year ago

  UPDATE: I still maintain one star, I’d give zero stars if I could. Owner may have commented below but no one has reached out to resolve my issues, either from Williston or MN. I spoke to one woman in the MN branch that lots of people are complaining over the management here. I requested a refund of August rent because for the last 30 days there has been no secure facility and no maintenance, which breaches the contract I agreed to. I moved out and left it in the condition of original rental under StorQuest guidelines. Here are other places you can rent that ARE secure: Al’s Mini Storage, Schatz, StoragePlaza. Each one seems to care about customer service. Do yourself a favor and avoid this rat trap if you can. Original review: Terrible since it was taken over by KO; gates are unlocked many times when it’s supposed to be secure, it’s dirty as heck now, cobwebs and spiders all over, cracked concrete. No one around or answering the phone, the phones just put you on hold for over 10 minutes then to voicemail if you have an issue. I called twice today and also emailed, zero response. Raised rents way high when prior ownership it was an annual rent raising now it’s whenever with 30 days notice. Today I received an email giving me 30 days notice of a second major rent increase (from 79 to 101/month, when I originally rented the unit it was 55.00, outdoor unit, drive up, 24 hour access gate. I paid to have this extra access, by the way. This then was limited from 6 am to 9 pm, then rent increased super high with the takeover, and now again being raised.) This unit has no temp control, no insulation, no protection from moisture if they don't plow in winter. They are leaving the gate open randomly as well. The doors are very thin, no protection from wind blowing dirt inside due to rickety roll doors, which is made worse without cleaning up the roadways. Less service and security for more money. Dust keeps accumulating because they don't sweep the roadways out like the last company, so all of my stuff is coated in dirt inside. I've seen several mice running around, and had to treat my own unit with mouse packets just in case. But to charge as much as they want to raise rents to for poor premise maintenance, occasional mice, no customer service and random rent increases with no visible property improvements being made, it's way too ridiculous. Disappointing, get on a wait list somewhere else, you'll be happier. I've added photos from the separate occasions that I've gone and the gates are always open.

• HL

  harley lumpkinsa month ago

  samuel was very helpful, he had a wonderful personality and got all my information correct! would definitely be asking for him if i need any help!

• TS

  The Skadscientist4 months ago

  Been using their sevices for awhile now. When I was having issues with logging back onto my account and getting my rent payment taken care of Gabrielle helped me navigate the site and get my access back.

• JP

  Jane Prausa month ago

  The customer service was excellent. He was able to get my questions answered and was very friendly. I appreciate the time they gave me to get everything taken care of.

• LH

  Lovisa Holm2 months ago

  Thank you Jherick for taking my call at 1:30 a.m. and helping me with my account! Very professional and helpful and very much appreciated!