Kirkwood Manor Apartments

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• AF

  Asha Farren9 years ago

  Really wanted to rent from this location. The staff were not communicating at all. Our showing was late. No one would ever call us back after the showing. Finally spoke with someone days after our showing. To be told the apartment we wanted is available and to complete the application because the apartment has had a lot of traffic. Was told I would receive a callback from the manager once she was off the phone, so maybe in an hour. This was at 3:17pm, I called back at 5:06pm (the office closes at 6) so I could get the correct building number, no answer. Called back the next day spoke with the original person who gave us the showing (Finally). Only to tell us that the apartment is taken then, had us speak to the manager because someone else told us that. The manager made it very clear that we will not receive the application fee back EVEN THOUGH we were told the apartment is available. we could rent from another location or choose another apartment. I'm so glad we didn't rent from here after hear and dealing with issues from iret. I honestly think the staff has way too much on their plate. Three people handling two properties, seems unfair.

• S

  Shotay7 years ago

  Friendly service. Nice apartments. But maintenance is very horrible. Been waiting for a replacement of my manual key for a month and a half. Called and called, "I'll give them your phone number" was always the reply. Nothing. Zip. Nada. Haven't been able to check my mail for over a month!!!

• SM

  Samantha Morgan7 years ago

  This apartment is a freaking joke! Good luck renting from them or even getting ahold of them. My family and I were supposed to move in May 31 from Colorado we paid the $100 holding fee and did the application. We signed the lease and the next day I was supposed to speak with Sonja to pay the first months rent and deposit she never called and I couldn’t get ahold of her. I called them first thing the morning of May 10 after signing the lease on May 9 and spoke with Nathaniel trying to get ahold of Sonja to explain our circumstances that we were unable to make the move at this time due to a loss in the family and other issues and needed to figure out options. I was told I couldn’t speak with her for the next week because corporate was there but that he would pass the message along and get it taken care of. Here we are on June 12 and I am just now hearing from them stating we need to write a 60 day notice breaking the lease, pay $700 for June’s rent and pay $1400 to break the lease. That’s 5 months when I never paid a deposit or even received keys. Oh and they have already rented the apartment to someone else! How is this even legal! DO NOT RENT HERE! They are just money hungry and don’t care for people or communication AT ALL! I would give zero stars if possible. Please watch out for this company they are sharks!

• DR

  Derald Rutherford9 years ago

  This has been by far the worst rental experience I have had since beginning to rent 12 years ago. It's been two months and my walk through notes have not been fixed, tenants use the laundry room at 2am which is several hours after the posted time allowed which it clearly states on the wall and when people are trying to sleep, other tenants disturbing your sleep constantly, and maintenance and cleaning crews have entered my apartment without me knowing the time or leaving paperwork in my unit upon leaving as they are supposed to. I have had cash stolen from my room when I was at work, my bedrooms flooded because of broken gutters (the complex knew about the problem but didn't act right away instead waited) a note left on my door saying work has been done which nothing was ever even started and also having to call the police for a domestic disturbance. I have notified my office of all of these above problems and have not been called back or informed on what's going on or when things will be fixed. I would not recommend this apartment complex to anyone even with a lower monthly rent and I wish I didn't even have to give a 1 star rating! Tenants rights being violated..RENTERS BEWARE!

• RG

  Ricardo Gonzalez2 years ago

  Worst place to rent, the manager wich I think is dominica is awful likes to intimidate and harass the tenets. I would give zero start if I could.