Kirkwood Ace Hardware

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• AH

  Austyn Hendersona month ago

  Absolutely terrible customer service. I was looking for a tool and asked Jeff, the owner, for help. Instead of actually helping me, he rudely told me to “look around.” Seriously? If you own a hardware store, you’d think helping a customer find a tool would be pretty basic. I wasn’t asking for anything unreasonable—I was asking for a little customer service. Jeff’s attitude was completely disrespectful and made it very clear that helping customers apparently isn’t a priority. If this is how the owner treats people who walk into his store looking for help, I’ll gladly take my business somewhere else. There are plenty of other hardware stores where customers are treated like customers.

• TM

  Tom Ma2 months ago

  It’s very stupid policy, i bought 3 boxes of screws it’s too big for what I need, come back to exchange to smaller ones, I miss place the receipt somewhere, the manager guy said no receipt no exchange, I told him it’s your products why can I exchange them, I don’t want refund, just exchange, these are not electric items, the screws in the boxes and in new condition. I strongly don’t recommend anyone to shop at this location.

• DO

  Donald Otos5 months ago

  Bought Toro self paced electric mower April 2026. Used it four times and noticed one wheel was not level with the other three. Brought it in to service late May. Told the person it was purchased just over a month earlier. Picked it up a few days later and was charged $20 for repair. Disappointing since I owned the mower for little more than a month. The store where I purchased the mower said they come with three year warranties. I was told to call the owner to ask about the warranty, but was left on hold. The customer service did a good job the day they sold me the mower, but after that they didn’t have a clue. SHOP MENARDS OR LOWES or anywhere employees will check to see when something was purchased or if it should be under warranty. Ace Hardware is only good at taking your money the day of the sale in my experience.

• BD

  Bill Dean7 years ago

  My favorite place to buy paint for my rentals. I've had over 15 keys made here and random tools without having to walk miles and wait in crazy long lines. Best place to buy Killz paint for cleaning smoke, water, or anything discoloring a wall or ceiling.

• MS

  Mckenzie Smith6 months ago

  The sultan helped me with my roof project! Not only did he recommend items that work, he made sure it was in budget. He also helped answer my questions. I was so happy to have someone give me the tools to make my project easier and give me sound advice. Thank you so much!