Keycare Medical

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• RB

  Ron Bolinske2 months ago

  Contacted them about knee brace, they called me back and said my share of the cost would be $262 and the rest would be covered by insurance. I approved that amount but, 45 days later I got a statement for an additional $400. Called to question them and basically got a "we tried" and "nothing we can do" answer. I ordered based on the price given by them, $262 and would not have agreed to $662. Also, when talking to the billing department, they hung up on me because my voice got louder in trying to plead my case. No yelling, cursive, or name calling, nothing. However, maybe she was late for lunch. It's sad, yesterday would have been a 5-star review but, one employee made it a 1-star. Next stop...AG of ND.

• EM

  Ebenezer Mensah2 months ago

  Don't even think about this place! look for alternatives! Very poor arrangements! I was sent to a collection agency even though i wasnt owing and when i called keycare i was told to ignore it but the collection agency maintained their position and threatened to mess my good credit up!

• TF

  Taylor Fedorenko8 months ago

  This is a total joke. I've been waiting almost a month for a new cushion when I could just order it online and get it in a week. I tried to support a local business, and now I regret it. The front office staff are super rude and condescending. After they messed up multiple times, the nurse offered to drop-ship my mask, but then one of the office staff immediately jumped in and said they couldn't because they wouldn't make a profit. Seriously? Then get your supplies in order! This isn't my problem. Their lack of care and unwillingness to help me, even though it's messing with my sleep, is just sad, or even worse, it feels intentional. I'm in the process of switching to Sanford or just buying online. This is my first and last time with Key Care, and I wish I'd never gone there.

• CH

  charlie handley2 years ago

  Bought a hip surgery kit. I never opened the bag that was in the box. Got some of the gear elsewhere and wanted to return the kit. I was told it was personalized and it couldn’t be returned. It is a generic kit! Nothing personalized in it. Terrible customer service. I can see why their reviews are so low! I have had way better service at Sanford Medical Supply. Just because you use Trinity doesn’t mean you have to use key care. I want to thank you for the generic reply below. If you really wanted to improve your customer service you would have refunded my money. But seeing how bad business must be to treat customers like you do, I left the kit there so you can resell it.

• CM

  Celia Marqueza year ago

  We were sent the wrong parts for our CPAP we live out of town and have to travel about an hour and a half one way to get to Minot. We called when we found out they had sent us the wrong parts for the machine, we asked if there was a way to mail the unopened parts since we live out of town, as usual the non caring staff ignored what we asked and just repeated the hours they were open. We ended up having to travel to Minot in order to return the parts for a mistake that was not even our own mistake, there were no apologies for the many inconveniences this has caused. When we arrive my husband repeated again that it would have been nice to have the ability to mail this in instead of having us drive 3 hours back and forth to return these parts that they had sent in wrong in the first place. Our comment was again ignored by the young lady that attended us today and did not say anything at all. At this point as I told my husband, if anything like this happens again we will just return everything and change to another company that cares. We will be speaking with our insurance soon to make the changes. Ignoring people and not even acknowledging them when they are speaking to you is not in the least considered professionalism. We would not recommend this place and if possible look elsewhere.