Hot Topic

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• MH

  Michael Howard11 months ago

  The store was well organized, and the staff were friendly and helpful. I easily found the shirts I wanted. Everything was stocked, and the checkout process was quick. I'm very happy with the store.

• EH

  Erica Herra year ago

  Decent selection, but workers were somewhat rude when we went to return something that wasn’t ours less than an hour later. Our stuff and another shopper’s were next to each other and the workers took things from theirs and charged us for it and in our bag. Didn’t notice till we got in the car and found two pairs of PJ pants that weren’t ours. When we went back to return them, they were refusing to return at first as the pants were on sale (still $40-50 bucks ) and refused to acknowledge that they would ever do such a thing. Asked to speak to a manager and finally got a full return on stuff we never grabbed in the first place. Not trying to be rude to the workers but maybe it’s nice to watch whose stuff your grabbing; some people might be missing their pjs now

• G

  Gale2 years ago

  Great sale was going on when I visited. Cashier was very sweet and talked with us about our interests for a bit. Really no complaints from me, except that I wish there were more band t-shirts available!

• TR

  Tearah Roll9 years ago

  Customer service was great until I hesitated on giving my email because I didn't know if mine still worked. That was when the sales worker began to become irritated and stated that it was a yes or no question in a dissatisfied way. He than said in a irritated voice "I hate it when people don't give out their emails... every place has a loyalty program." I felt very uncomfortable and disrespected! I've always love the sales workers at Hot Topic in the past, so my experience today was very disappointing!

• AK

  Aincrad Knight Natlis3 years ago

  2023 Review 4 out of 5 The management has been miles better since 2022/2023. Everyone has been helpful, polite, and the selection is better. Still, it seems like they are prioritizing only the overall most popular anime(i.e., trending anime on MyAnimeList, IMDB or falling back on The Classic/Old/New Big Three(Berserk, DBZ, Naruto, One Piece, Bleach, Attack on Titan, Demon Slayer and My Hero Academia, among others)) as opposed to listening to the customer suggestion board. Regardless, it's miles better this time around. 2019 Review 2 out of 5 While the service is good, the selection leaves much to be desired. I'm certain I've seen the exact same 4 or so series(Naruto, Attack on Titan, My Hero Academia and Dragon Ball Super being the most overexposed series) in the Anime section for the past year. Sometimes it's even the same T-shirts from a year ago. While there's a suggestion board for asking for specific series merchandise, it's almost like it's ignored or no effort was made to get them for the physical or online store. The manager(the guy with the dreadlocks like other reviews have said) even sounded passively aggressive when I just wanted to know if anything could be suggested since the suggestion board only mentioned Band merchandise. If they aren't going to update their selection...like...at all...unless it's something everyone is raving about...I'd rather just use Redbubble for T-shirts.