Home2 Suites by Hilton Bismarck

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• JM

  James Miller3 weeks ago

  There are moments in life when the kindness of complete strangers leaves an impression on your heart that you will carry forever. Our experience at Home2 Suites was one of those moments. During our stay, my husband and I were going through one of the most heartbreaking experiences of our lives — the loss of our baby. In a time filled with unimaginable sadness, the managers at Home2 Suites showed us a level of compassion, understanding, and genuine kindness that went far beyond anything we could have expected. Not only did they treat us with incredible care and sensitivity, but they also went out of their way to give us a thoughtful gift during our time of grief. It was such a beautiful gesture, and one that touched our hearts more deeply than they could ever know. While no gesture can take away the pain of losing a child, their kindness brought a little comfort during one of the darkest moments of our lives. It’s easy to recognize a hotel for its cleanliness, accommodations, or amenities, but what truly makes a place exceptional is the people behind it. The management team at Home2 Suites reminded us that genuine compassion and humanity still exist in this world. To the managers who showed us such incredible kindness, please know that what you did mattered. You made us feel cared for during a time when our hearts were breaking, and we will never forget that. Thank you from the bottom of our hearts. We will forever be grateful and would recommend this hotel without hesitation. ❤️

• CC

  Cheyenne C4 weeks ago

  Overall, I enjoyed my stay at this hotel and would definitely consider staying again! The breakfast was a 10/10, the front desk staff was extremely helpful, and the hotel was quiet and conveniently located near everything we needed. However, there were a couple of concerns that I feel should be addressed. First, the couch in our room had a noticeable amount of hair on it, which raised some concerns about the thoroughness of the cleaning. My biggest concern, however, was the experience with housekeeping on the morning of checkout. Checkout was scheduled for 11:00 AM, yet a housekeeper knocked on our door to ask what time we planned on leaving. I found this unnecessary and somewhat unprofessional. As paying guests, we should be able to comfortably enjoy our room until the designated checkout time without feeling pressured to leave early. I also noticed that we were not the only guests being approached. The same housekeeper knocked on other guests’ doors to ask when they would be leaving. These interruptions did not appear to be wellness checks or offers of assistance, such as providing fresh towels. Instead, it gave the impression that guests were being rushed out so housekeeping could begin cleaning. What made the situation even more uncomfortable was that, after we informed her of our departure time, she proceeded to sit in a room across from ours and appeared to wait for us to leave. This made the experience feel awkward and added to the sense that we were being pressured to check out early. I completely understand that housekeeping has a schedule to maintain and rooms need to be prepared for incoming guests. However, that responsibility should not interfere with the comfort of current guests who are still within their allotted checkout time. Despite this experience, I genuinely enjoyed the hotel and would recommend it. The location, breakfast, atmosphere, and front desk service were all excellent. I simply hope management addresses this concern with housekeeping so future guests can enjoy their stay without feeling rushed or uncomfortable on the morning of checkout.

• KT

  Kyle Tribble4 months ago

  We had a great stay! The rooms were clean, comfortable, and well maintained. The service was absolutely incredible from start to finish. What really stood out was the staff's honesty and willingness to help. After we checked out and drove home to another state, we realized we had left several items behind in our room. We called the hotel, and the staff quickly located everything and arranged to have the items overnighted back to us. Their professionalism, customer service, and attention to detail went above and beyond our expectations. We are extremely grateful and would not hesitate to stay here again. Highly recommend!

• EL

  Elsa Lou4 months ago

  This is a hidden gem. Our room was very clean, comfortable, and spacious. I couldn't get the digital key to work so I came in a little frustrated. Michelle at the front desk was kind and professional and helped get me checked in quickly. This room and bathroom were very clean - thank you for that. Shower pressure and products were excellent- felt like we were in a spa. Mattress was comfortable, as were the pillows. We could not hear people in the hall. Easy on and off the highway - couldn't hear any road noise. Breakfast was tasty and the coffee was tasty.

• JI

  Justin Ingraham5 months ago

  The hotel was pretty standard by Hilton standards. The rooms were like all others with the exception of their ACs are motion detected so if you aren't in the rooms or are not moving, the AC won't kick on and the rooms get warm. I like my rooms in the mid 60s but due to the sensors, my room was 74 when I got back from work and at night would reach 72-73 before I woke up sweating and this moved signaling the AC to kick on. The gym and pool were small compared to other similar locations. Breakfast was decent with all of the normal components. The location was okay. I would have liked to have a restaurant within walking distance instead there was a liquor store, a realty office, a gas station up the street, and a grocery store up the hill.