Hampton Inn & Suites Williston

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• KR

  Kelsie Richeya month ago

  I stayed here for work. I’m very hard of hearing, did not have my hearing aids with me, and have difficulty waking up to standard alarms and high-pitched sounds. Because of that, I requested an ADA accessibility kit with a bed-shaking alarm clock immediately upon check-in. The woman checking me in seemed genuinely curious about what I was asking for and asked a few questions. Another employee approached during the conversation and seemed to be the more senior staff member. I explained what the kit was, where it might be stored, and that I completely understand that many employees may not be familiar with it because it probably isn’t requested very often. Unfortunately, she repeatedly cut me off mid-sentence with, “Nope, we don’t have that,” without appearing willing to check. While I was waiting to finish checking in, I noticed a housekeeper walking by. I unfortunately didn’t catch her name, but she flagged down another gentleman who worked there, and both of them were incredibly friendly and helpful. They offered to look into it for me rather than simply assuming the hotel didn’t have one. I had to leave to run an errand and let the gentleman know I would be back before 8 p.m. He told me he was still looking into it and would let the front desk know so they could follow up with me when I returned. I didn’t hear anything when I got back, so I emailed the corporate line and hotel management asking them to look into the situation. Management responded much faster than I expected, was very apologetic, and had a front desk employee personally bring the accessibility kit to my room that same night. I genuinely appreciated that management took the concern seriously, located the kit, and made sure it was brought directly to me. Aside from that interaction, my room was clean and updated, and nearly every staff member I encountered was exceptionally friendly and helpful. Maybe the employee at the front desk was simply having an off day. Either way, I’m very pleased with how management handled the situation once they became aware of it.

• JD

  Jason Dunn3 weeks ago

  My stay was ok…nothing terrible, nothing great. However it’s the service after the stay that inspires this post. I left an item in my room, and discovered it at the Minot airport on my way back home, so there was no time to retrieve the item. I immediately contacted the hotel. They had located my item, said it was secure, and they would mail them back to me (a pair of iPod Pros). I left them my personal credit card number, since the room was on a business card. This was September 25. It’s now been four full weeks of call after call after call. I’ve been told a wide array of things, most notably that only the manager can handle this. I’ve never talked to the manager. She is never there, and hasn’t returned multiple calls. One employee said they were mailed 2 weeks ago, but no one seems to have a tracking number or receipt verifying this (and that there wasn’t possibly a way for them to email me this information). Yesterday I was told the manager would be in at 7am. Today I called at 8 local time, and was told she was not in. Further, I was told by the person who answered the phone that they “shouldn’t have to put up with my calls”. I have been nothing but respectful to the staff answering the phones, not once raising my voice, but I did say I was frustrated by the situation. Today I was told just to “buy some new ones”. No…I’ll find resolution with this first. What has me more concerned is that the hotel likely has my credit card information scratched onto a piece of paper floating somewhere in the hotel. I’ll be happy to change this review if this issue is resolved, because otherwise it was a decent stay.

• KW

  Krysta Widman5 months ago

  This hotel was exactly what I needed on my way home from traveling all week. It was so clean. The front desk guy was hilarious and so helpful. The bed was comfy. I never sleep well away from home, but I did that night! I will be back!

• CW

  Chris Weight7 months ago

  I’ve stayed at this hotel many times over the years, and it has always been my go-to when I’m in Williston. Unfortunately, this most recent stay was a completely different experience. When I got up in the morning to take a shower before heading to work, there was absolutely no hot water—none at all. That alone was frustrating, especially when you’re on a schedule. What made it worse was the response from the front desk. When I mentioned the issue while checking out, the agent simply said it was “unfortunate” and continued on with her day. There was no apology, no attempt to make it right, and no sense of urgency or concern. I’ve always had good experiences here, which is why this was so disappointing. I hope management takes situations like this more seriously moving forward.

• JF

  james floresa year ago

  Rooms are great very and cleaning staff very friendly. Service was remarkable very helpful polite. Location I love it one mile from Walmart 2 miles from Albertsons many restaurants location. Don't waste ur money on another hotel.