Hampton Inn and Suites Bismarck Northwest

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• BD

  Brandon Doyle2 months ago

  Great hotel! They have the wettest water in North Dakota without that sulfur or chemical taste. Great TV! 40 channels. Five HBOs. Five! Some channels have that soap opera effect which makes me crazy. I couldn’t change it in the settings, but I decided to live with it. All channels push HD and all work… unlike some hotels I have stayed at. … Happily flipped through the dial several times even though broadcast TV is a thing of the past. Big bottles of shampoo and shower gel in the shower. Use as much as you want! None of those absurd tiny shampoo bottles. Excellent toilet water pressure! No clogs! The mini fridge didn’t get my soda cold as fast as I wanted, but not a big deal. My two offspring slept in the other queen bed and no complaints about their Dad’s snoring as of yet. Bonus! Kind and gracious staff. Would lay my weary head here again.

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  Peter Morales6 months ago

  As a Hilton Honors Diamond member with 60–70 stays per year, I expect a consistent level of service across Hilton properties. Unfortunately, this stay did not meet that standard. Prior to arrival, I called multiple times to update an expired credit card so my wife and daughter could check in without issue. Each call resulted in long hold times, with little to no response. When I finally reached someone, I was assured everything was “good to go.” That was not the case. When my family arrived late Friday night, they were told the card would not process and were nearly turned away. The front desk employee was rude, dismissive, and unprofessional. I had to provide another credit card over the phone to resolve what should have already been handled. I later raised this concern with staff and was told it would be escalated to management. However, during my stay and even at checkout, no one followed up or acknowledged the issue. This was a disappointing experience, not only due to the initial breakdown but the complete lack of service recovery. I hope this is addressed, as it does not reflect the level of service I have come to expect from Hilton.

• RS

  Rene Schmidt6 months ago

  This is a great place to stay! Always very clean and professional staff, no weird smells or issues in hallways, etc. and safe. The breakfast is great too.

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  Deirdra Eden7 months ago

  Katrina went above and beyond in a way that truly sets the standard for exceptional hospitality. Even though her hotel was fully booked, she didn’t just turn us away. She took the time to help us find a place to stay, making sure we were taken care of when we needed it most. That level of kindness, professionalism, and genuine care is rare. Her knowledge of the area and her willingness to go the extra mile turned what could have been a stressful situation into a positive experience. It’s clear that Katrina doesn’t just do her job, she embodies what great hospitality is all about. Because of her, this hotel has earned my loyalty. It will absolutely be my first choice every time I come to Bismarck. Thank you, Katrina, for your outstanding service. You made a lasting impression!

• AH

  April Hoovera year ago

  We have stayed here a couple of times. The front desk staff is friendly & greeted us warmly. (It felt like the staff likes their jobs) Both times our rooms were clean & didn't have any weird smells. The breakfast was clean and well stocked. It is easy to get to I 94. My husband used the fitness room and the equipment worked fine. The parking lot was well lit. We would stay here again.