Geek Squad

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• SH

  Stephen Herdaa month ago

  Extremely poor customer service and interaction. Cannot follow simple instructions to call before wiping a hard drive. I am now concerned about the fix they did to my system and if it will be effective. Not a happy customer right now, and will never be a repeat customer ever. Not recommended. Use at your own risk. I did, and it cost me a lot.

• TH

  Terry Herrman7 months ago

  I received exceptional service from Raf Coplin yesterday at Bismarck Best Buy Geek Squad! He was very accommodating, very professional and made it an excellent experience for an old man! And he knew who Mr. Rogers was! Thank you, Raf!!

• LH

  Lori Heil4 years ago

  I bought a new computer from Best Buy and brought my old computer in to have everything transferred over to the new one. I was lucky enough to work with Austin both the day I dropped off and the day I picked up. He has a great way about him. He was calm, patient with other customers and co-workers and he is a problem solver. He gave great advice and made sure everything was working property before we left.

• BT

  Brandi Tanner6 years ago

  I was hopeful when coming in. My husbands brother and I came into Best Buy because we had called earlier. We were told earlier before coming we did not need to have an appointment set up. The person was super helpful on the phone but upon getting to best buy no one was helpful at all. The guy when explaining what was going on he had no idea what we were talking about with geek squad. We get sent to the customer service desk and we explain the situation with the tv and we get told that they don't take any random tv in nor do they look at them if it did not personally come from best buy.. So i am not ever going there to get anything fixed at all if they cannot actually fix any tv from another store or without warranty.

• ED

  Eric Drake10 years ago

  I went to Geek Squad to try to get my laptop fixed. I was a walk-in and had to wait about 30 minutes which is absolutely fine. When I was able to meet with one of the employees, I told him what the issue was with my laptop and even gave him the error code my computer was receiving. He seemed puzzled and went to one of his coworkers for advice. His coworker was the worst. He didn't even touch my laptop and refused to listen and problem solve with the information i gave him. He preceded to tell me it was too old and I needed to buy a new one from BestBuy. I took it elsewhere and they fixed it the next day and it's working great.