Front Street Millwork & Lumber

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• AS

  Allie Sagert4 months ago

  Unfortunately, while we have loved the quality of the drywall, baseboards, and other products we ordered, the overall experience has been very disappointing. We have been waiting nearly three months for a backordered door, and throughout that time communication has been extremely poor. We have had to repeatedly call for updates ourselves, often without receiving clear answers or even a rough timeline for when the door might arrive. We have also been told multiple times that someone would call us back, only for that not to happen. Because we are coordinating several contractors to finish our basement, the lack of communication and constant delays have made an already stressful process even more difficult. We understand that backorders and construction delays happen, and we know timelines are not always perfect. However, proactive communication and realistic expectations would have gone a long way toward helping us plan. We paid for everything upfront and, at this point, feel like our money may have been better spent elsewhere. While we are happy with the products themselves, the customer service experience has left us very frustrated. Sadly, after our basement is finally completed if we ever get it finished, we will most likely not be returning for future purchases.

• MR

  melody riepl3 weeks ago

  We have been waiting since may for materials for our new garage and they keep giving us the runaround. They say oh next week but next week never shows. Not happy at all with this service.

• TD

  Tim Deb Leidholma month ago

  Twice they gave us the wrong products. Living out of town this required us to make extra trips to get the correct material.

• KS

  Kelly Sumnera year ago

  Had called and made an appt for them to come look at our windows and give us an estimate to replace all the windows in our home. Appt came and gone and no one ever showed. No phone call from them, nothing. I won’t be doing business with a company that doesn’t even have the decency to call to say they will be late or can we reschedule!!! Very unprofessional!

• LA

  Lisa Azure3 years ago

  I ordered 4 custom windows from Front Street. The windows are beautiful but they took some trim from my hallway to match stain colors, accidentally broke the piece of trim, and still haven't replaced it. It's been over a year now. I had to pay in full for the windows so have no leverage to get them to come back!