Four Points by Sheraton

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• MW

  Mayra Williams2 weeks ago

  We recently hosted our end-of-year training and conference at this hotel, and the experience exceeded our expectations. The venue was excellent, with well-appointed conference facilities that comfortably accommodated our group and supported a productive event. The service provided by the hotel staff was exceptional throughout our stay, and their professionalism and attention to detail were greatly appreciated. Everyone who attended was very pleased with the venue, hospitality, and overall experience. The manager, Tea, and her team went above and beyond to ensure everything ran smoothly, making our event both successful and enjoyable. We highly recommend this hotel for corporate meetings, conferences, and special events.

• AG

  Alejandra Garcia2 months ago

  I stayed at this hotel yesterday on the fourth floor, and unfortunately, my experience was very disappointing.The towels in my room appeared to be stained, which made me feel uncomfortable and disgusted about using them. I was also extremely tired and needed to sleep, but there was a loud discussion in Cuban Spanish involving several people that continued to disturb my sleep. I am paying a significant amount of money for a hotel room, and I expect to be able to sleep and rest peacefully. Later, I approached a hotel employee in the hallway and politely asked if I could get clean towels. I spoke to her in Spanish because I am fluent in Spanish. Instead of helping me, she responded rudely and told me that the hotel did not have enough towels and that there were no clean towels available at that moment. I also brought up the excessive noise and explained that I was trying to sleep. Her response was extremely unprofessional and inappropriate. She told me not to worry because “that’s just how Cubans talk.” I found this comment completely unacceptable. Regardless of someone’s nationality or accent, guests should not be subjected to excessive noise, and hotel staff should handle complaints professionally and respectfully. For the amount of money this hotel charges, I expected much better cleanliness, customer service, and a peaceful environment. I do NOT recommend this hotel. It was expensive, noisy, and the staff’s response to my concerns was unprofessional. Guests deserve clean towels, respectful customer service, and the ability to sleep without being disturbed.

• J

  Jacka month ago

  Don't even bother. I don't even know why this place holds the Marriott name. The staff is great, but other than that it's just a glorified motel. They don't even have a pool, despite showing it off online, which falls on the management to change...which they still haven't. Speaking of management, it's horrible. As far as I can tell, professionalism isnt their strong suit. Marriott should be embarrassed to claim this hotel. Stay away from this place if you're traveling.

• C1

  ClearAsh 13595 months ago

  This hotel is not a place I would recommend. It’s dirty and the rooms are never cleaned. I’ve been here for almost 2 weeks and had my room cleaned once. At one point I even put my trash cans outside of my door in hopes that the maids would get the hint. They emptied the trash cans but never came in the room to clean. Also, I take the stairs and have passed the same q-tip and gummy candy laying in the middle of the steps for the past 2 weeks. Gross. The breakfast cost $10 but it is nothing more than your standard hotel breakfast that most places offer for free. They advertise a pool but there is no pool here. The gym is big enough for 2 people (maybe 3 at the most). It is really noisy. Between the highway noise, that is extremely loud at all hours, and the air conditioning/heating unit that is old and makes a loud rattling sound everytime it kicks on, I did not sleep much. There isn’t much in the way of restaurants close by. The other hotels in the area seem like they would be better to stay at and are much closer to everrything in town. The staff is friendly. I think that is about the only thing this place has going for it.

• KH

  Kylie H2 months ago

  What an amazing hotel! Front desk was friendly and very professional! Amazing service! Clean rooms and an amazing breakfast! This hotel definitely has hospitality down!! 100% recommend this place!