First State Bank & Trust

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• EL

  Este Leala year ago

  This bank came recommended to by a bunch of women who I used to work with 3 years ago and I wish I didn’t listen to them. I knew I should’ve went to another bank that was more known. I was just trying to support the town of Williston and keep it local. I see now that unless you go to the schools here and know every single person with almost the same name you don’t get welcomed. I got questioned on my purchases like the tellers were my wives or mothers!! Excuse me but that’s not your business! My debit card was going to expire in 3 months and I was having problems with it in grocery stores as it wasn’t reading the chip or swiping. Then I’m told that I would have to wait 30 days after they made me feel like a criminal using my own money on my card for shopping online because I couldn’t use my card at the stores and where I was at due to there’s no banks to accommodate me as First State is only in the Midwest. I just was very disappointed with the way I was treated as I needed a new card as I was going to have my employer use this bank for my direct deposit. Only reason I changed my bank to First State a few years back was due to I had a Union Bank. I hate to have to leave this negative review though I don’t want anyone else who happens to relocate here and doesn’t know what bank they should consider using. I’d reconsider using this bank unless you have family here that know everyone and they won’t just look at you as a TRANSPLANT! Try being more better in customer service! Never in my lifetime have I been so insulted just by wanting a new debt card especially on my one hour lunch break so I just went ahead and closed my account & take my business elsewhere horrible experience.

• LS

  Louise Skaare4 years ago

  Would NEVER go here after how I was treated (8 months pregnant) and parked in their private parking lot in the downtown. But everyone should know it's not public by their 11 x 8 inch sign - clearly will see that while driving. They booted my car, put a sticker on my driver window, and made me pay $100 to get the boot off (is that even legal? private doesn't mean above civil law). They told me not to worry the money was going to charity. So, please know if you ever get them to sponsor something, know the money is not coming from their bank or profits but coming from people that park in a downtown parking lot.

• TR

  Thomas Rutherford7 years ago

  They are simply the best in williston ND. And when i visit AZ. my experiences tell me i can be confident they are the best there too. Beautiful banks too by the way.

• S

  Sandra4 years ago

  Very disappointed and dissatisfied with the Trust department personnel of this bank!! My opinion is you need to improve your customer service for the people you communicate information to.

• RR

  Ross Reinhiller5 years ago

  First State Bank is easy to work with and helpful.