Firehouse Subs

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• HD

  Hailey Dagger3 months ago

  The food at Firehouse Subs was great, and I really enjoyed my meal. Unfortunately, what I witnessed from management completely changed the experience. It was upsetting and honestly concerning to see the manager, Christina, speaking to and treating the staff in a way that made them seem uncomfortable. I understand that working in the food industry can be stressful, but stress is never an excuse to take it out on employees. A good manager should lead with respect, especially during busy times. The employees were still working hard despite the way they were being spoken to, and they deserve better. No one should have to work in an environment where they feel belittled or uncomfortable. I hope the owners take a closer look at how their staff is being treated. Great food will bring customers in, but treating employees with respect is just as important. I sincerely hope Christina reflects on how her behavior affects the people she manages. I was debating even leaving this review for a couple days now but I think it needs to be addressed.

• R

  Rosali2 months ago

  The food itself is good, if they get the order right. Dont order online because they dont see any customizations apparently. ive ordered online twice and both times the sandwiches have come as the default selection even though i put in customizations such as no mayo, pepper jack instead of provolone, no onions, or add cucumbers.

• P

  Pedro6 months ago

  Every time I come into town, this is the place I have to stop at. The food is always amazing, the environment is warm and welcoming, and you genuinely feel appreciated the second you walk in. Jasmine made my sub this time and it was honestly the best one I’ve had yet made perfectly. She’s always so friendly, smiling, and welcoming, and that kind of energy really makes the experience even better.

• ME

  Megan Edwardsa month ago

  If your cashier says she can help us at the register, instead of the convenient little tablets I can order at, make sure she ACTUALLY helps us instead of talking to all the other employees while we’re standing there ready to order. 🤷🏻‍♀️ Service was absolute trash.

• BH

  Barry Humphrey3 months ago

  Excellent service; however, I really miss the fries and special sauce (the fryer at Minot North Dakota location has not been functioning for over two weeks); I've been informed that "corporate" is not responding to their requests for immediate replacement....disappointing...