El Rancho Hotel

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• NF

  Nicole Fragoso3 months ago

  My husband and I paid for a two night stay for our workers who drove almost 10 hours to work in Williston. When booking the room on booking.com it asked if the room was for ourselves or if we were booking for someone else. We checked the box for someone else. It asked for no further information at all. The hotel worker- Cris absolutely refused to allow my workers to use the room I rented for them. Now I’ve paid over $200 for a room they can’t use. And what makes it even more crazier is my same workers were there a week prior with a room in my name without me present and they allowed them to use it with no issues at all. My workers are Hispanic and it honestly seemed to be a race issue, she was extremely rude to them and myself on the phone. My husband has called and talked to management on the phone. They are working on it but just a heads up for those that book rooms for others!!! Hopefully they can get all their employees on the same page after this issue.

• JE

  June Ellestada month ago

  room has not been vacuumed. Sheets on one bed are dirt.the mattress is so pilly Im sleeping on top of the blanket. Plus about every minute there is a sound like a phone’s busy signal

• WM

  Wendy Manthei4 months ago

  The room was disgusting!!! Smelly, dirty, stains, and the shower was filthy. Unsafe Would never stay there again!!!!!!

• MB

  Maggie Barnard2 months ago

  Love the room an the staff is so friendly an helpful will be happy to stay again

• CT

  Clynton Trewyn9 months ago

  First day they chose not to provide any housekeeping qhen we had another day to stay. Then, on the second (checkout) day, Housekeeping thought it apprapriate to walk into our room at 0930 in the morning while we were showering. Door was locked, wurh do not disturb out, and check out wasnt until 1100. Spoke to the front desk and was told its no big deal. Its a huge deal!