Eide Chrysler

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• JL

  Joshua Lenervillea week ago

  I've waited over one year to publish this review because I wanted to see how my vehicle would do after a few thousand miles and I'm more than happy to finally write this review. I got my Jeep Gladiator from Eide over a year ago now and I worked with Rick. I can happily say that this was the best and easiest time purchasing a vehicle, I was in and out with my Jeep in less than an hour. They are proud of the vehicles they sell, they are priced extremely well, and their service is second to none. Just to explain how well the prices are. The dealerships in Dickinson think everyone has oil money and will very rarely budge on their prices. Thanks to Eide I got a higher trim level Gladiator, with more features, and fewer miles for thousands of dollars less than anyone in Dickinson.

• JR

  Jamie Roberts3 months ago

  I am in Albuquerque and saw a truck I really liked. Thought about driving up to Bismark to check it out, but that would have been really difficult and expensive. So I asked about shipping and Grace found someone who would ship for a good price. She also made a few videos for me and drive the truck while recording so I could see it drive. I purchased the truck from the videos, pictures, carfax, and conversations with Grace. I signed for everything online and wired the money. It was picked up on Tuesday and arrived today Friday. The price of the truck seemed good enough to allow for the shipping and made sense. The truck seems to be a very good vehicle but there are a few things I am seeing in person that I wish I would have known about. The truck has a bunch of rust underneath it… it has been up in North Dakota its whole life so that makes sense. I just didn’t know it was that comprehensive. It also has some dings and knicks I couldn’t see in the pictures, and some places in the seats are more worn than I expected. When driving the truck, it has a noticeable shake and struggle between low gears. I am sure anyone driving the truck would notice it and wonder what was happening. Luckily my husband works on cars and can investigate and hopefully fix it. We are looking at the Carfax to see when the transmission was last serviced. My husband just checked it and despite the dealership’s “inspection” it is low on transmission fluid. I will update this review if and when we know more about the issue. The carpet could be cleaned a bit better as well. So, it was easy to buy it, but I am not sure I should have been as trusting as I was. I wish I could say 100% trust them, but I can’t. Be sure to drive any vehicle they have for yourself to make sure there aren’t issues.

• SG

  Steve Gefroh2 months ago

  I am writing to formally express my extreme dissatisfaction with the service I received from the Eide Jeep Service Department in Bismarck, North Dakota. After this experience, I have completely lost confidence in your service department and seriously question whether customer satisfaction is truly a priority at your dealership. What makes this experience even more disappointing is that I purchased this 2023 Jeep Wrangler Unlimited brand new from Eide Jeep. I chose to return to your dealership for service because I trusted that the people who sold me the vehicle would also stand behind it with knowledgeable, professional service. Unfortunately, that trust has been completely eroded. On April 27, 2026, I delivered my jeep for a  scheduled appointment. At that time, I specifically told your staff that my Jeep was experiencing the "Jeep  death wobble." I expected this information to help diagnose the problem. Instead, after waiting approximately a week and a half, I was presented with a repair bill totaling $1,145.92. Throughout that process, communication was virtually nonexistent. I called multiple times requesting updates and attempting to understand the status of my vehicle. I spoke several times with your service advisor, Gerald, but every conversation seemed to end with one excuse after another rather than answers or solutions. Instead of receiving the level of service one would expect after spending more than $1,145.92, I was left chasing information myself. On May 5th, I contacted Gerald and stated that I needed my vehicle. Since I live approximately 75 miles from Bismarck, I made the trip on May 7th, paid my bill, and left believing the problem had finally been resolved. It was not. Before I was even home, my Jeep exhibited the exact same problem that I had brought it in to fix. When I called your service department the next day, I was shocked to hear Gerald casually tell me, "Oh, your Jeep was not done ." I find it unbelievable that a customer could be charged $1,145.92 for repairs that were apparently never completed correctly. By this point, I was so frustrated and angry that I had completely lost confidence in Eide Jeep. I did not give your service department another opportunity to repair my vehicle because I no longer believed the problem would be properly diagnosed or resolved. Instead, I took my Jeep to the Jeep dealership in Aberdeen, South Dakota. After simply describing the symptoms over the phone, they immediately diagnosed the issues as a faulty steering stabilizer.  It's astonishing that your technicians never identified—or even mentioned—this possibility despite the fact that I told your staff from the beginning that my Jeep had the "Jeep death wobble" and despite having my vehicle in your shop. The Aberdeen dealership diagnosed the problem correctly, replaced the steering stabilizer, and had me safely back on the road in approximately one hour—for about $500. They accomplished in a single visit what your dealership failed to do after multiple repair attempts, significant inconvenience, and a bill of $1,145.92 After several attempts to talk to management, no one has returned my calls.

• DM

  Don Millera week ago

  Eide Chrysler Dodge jeep a great place to buy a 2027 jeep Rubicon X . They were excellent to work with.Rick in sales and Jeremy in finance went over every detail on a big purchase. getting what I want in a jeep and a price that I can afford. great job :) LOVE THE JEEP Thanks Don

• RB

  Ryan Bootsa month ago

  Grace was amazing. Had to get a new truck at the wrong time and Grace was there every step of the way. She answered every questioned I had and even helped me pick out the right truck for me. The experience was amazing and would highly recommend Grace to anyone needing a new truck.