Dci Credit Services, Inc.

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  Taylor Eckroth3 months ago

  I have never felt so belittled while talking to their customer service representatives while trying to work them on a payment plan. Life happens and people fall short - that is no reason to disrespect your callers. The women I talked to today pulled some power moves - stating “ I can send papers right now.” When I told them the papers were sent to the wrong individual. All while I was actively trying to work with them - will not recommend them on customer service or professionalism.

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  Clark10 months ago

  Serious consumer protection concerns and unprofessional conduct. My experience with DCI Credit Services raises significant concerns regarding compliance, professionalism, and consumer protections. The judgment at issue stemmed from medical bills, which later appeared to involve a serious billing error in which a minor child was incorrectly listed as the guarantor. As a result, I did not receive billing statements, notice of the alleged debt, or meaningful notice of court proceedings before a garnishment judgment suddenly appeared. When I later reviewed the matter and raised legitimate concerns regarding over-collection beyond the amount legally authorized by the judgment, supported by DCI’s own itemized records and applicable law, the agency failed to address the substance of the issue. Instead, I was met with condescending, dismissive, and unprofessional responses, including personal attacks questioning my comprehension. Throughout this process, I remained professional, factual, and cited relevant law and documentation. As a highly educated and legally sophisticated consumer, I found DCI’s tone and refusal to engage with the legal issues deeply troubling. Consumers who are less familiar with their rights—particularly those dealing with medical debt—may be especially vulnerable to this type of treatment. I strongly encourage consumers to carefully review judgments, garnishment amounts, itemized statements, and their rights under consumer protection laws when dealing with this agency. Based on my experience, caution and oversight are warranted.

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  Beccaa year ago

  I’m not one to leave bad reviews but today is that day. This morning I was having issues with my payment going through and the lady I spoke to about my payment was very, very rude. I don’t let a lot of things people say bother me but how she treated me, I will never forget. She made me feel small and genuinely hurt my feelings.

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  Nathan'sa month ago

  Paid over 14000 to them and they agreed to do a payment arrangembet for a later date on other account but then sent me papers to sue me right after

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  Meru Perua year ago

  Ive been making payments to what I owe and it still says the same and I've tried to talk to them over the phone they were not helpful at all and told me they would send statements about my payments. I have it on my bank record so I know I'm paying them for what I owe. Yet again they did not help me what so ever.