Dairy Queen Grill & Chill

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• FH

  Faith Hartley3 weeks ago

  I went inside because the line for the drive thru was ridiculously long. My food was made to order and everything was fresh. The staff could be friendlier. They just sat my order on the counter and never called my number. So, it sat for a while before another employee asked if the number had been called. I heard it and had to tell them it was mine.

• NS

  Nathalie Sanchez4 months ago

  Wow. What a horrible horrible experience. The employees were great, still learning. But the manager? Disgusting. The way she spoke to Malika (or Malique, apologies if I have the name wrong, it was a tall male), was not appropriate. So this is what happened: The manager Nerita (could have been spelled incorrectly) with the long breads was helping back and forth, drive through is busy, and looks like training others. In the meantime, the gentlemen was helping me and he told me we could not do cinnamon on a sundae, okay no worries! I said let’s do hot fudge. A few moments later, a young lady made a cinnamon sundae, probably because she heard we were talking about it or the gentlemen accidentally typed cinnamon. It was a mistake, no worries, accidents happen, I witnessed them throw away about 8 cones already so what bad can this one do?. But the manager? She took it upon herself and belittled the gentlemen who was helping me, in front of all the customers. Some customers said “hey, she already made it, no a big deal” and another said “why is she talking to him like that” but to the manager? No, it was the biggest problem to her. She told the gentlemen and young lady to refund me now and not to do that again. Okay, understood; but no need to say it multiple times in that tone and in front of us, there’s a place and time to coach and that was not it. I said “no need, just remake with chocolate fudge.” Nope, she still instructed him to, and he did and said to reorder. What is even her problem? I told the gentlemen “hey, you’re okay. It’s not a big deal. Here’s the money back, just do with chocolate fudge.” He apologized and looked nervous. All this over a small plain cup sundae? If I ever spoke to my employees the way she did to them, it would make sense why I would always be hiring, because who would want to work with someone who’s willing to raise her voice and with attitude in front of customers. Imagine how it is when there are no customers? My boys mentioned in the car “do you speak to your employees like that? She was really mean, is it okay to do that?”, I said “no , I don’t do that. People in management sometimes abuse their power, forgetting their place”. I will never come here again. I will make sure to let DQs corporate know of how she treats her employees, and how uncomfortable she made the customers feel with her snarky comments.

• JF

  james flores5 months ago

  I had never seen a dairy Queen so busy. As I seen this one today. The employees had a line of no stop cars. Lobby was so full. If a fire Marshal stop they would have send some people home . But them employees kept there cool. And just did one meal at a time. Mine u every meal they put out 3 more came in. From the window lobby and online order. Well done folks well done.

• EP

  Elizabeth P7 months ago

  I just want to start by saying we typically don't have a bad experience at this DQ but tonight was a different story. The woman who took our order and also was at the window was very rude. She sounded like a zombie while taking our order like she was half asleep. Also, the menu lights weren't on when we pulled up and we were having a hard time reading the menu until she turned the light on for us. When we pulled up to the window there was no communication just her laughing very loudly and talking to an employee working with her. We have her my phone to scan the barcode for my rewards for the small blizzard we ordered which did not come off the total and we were not even informed of this. She then handed us the card back but no receipt. When she was handing us our food we asked for the receipt which she gave to us which we should not even have to ask for a receipt!! The food was good, the ice cream was good but the service tonight was horrible and we paid for something we thought we used reward points on. I just now looked at my bank account and realized I was charged full price, no reward applied which is why I am on here now complaining. Please do better and teach your employees how to use words and to acknowledge your customers. After all, without customers, they wouldn't have jobs!

• KR

  Katelynn ramona month ago

  Guy working the window tonight had such a bad attitude taking our order. We get our blizzards told my husband can you just ask for napkins so I can wrap around it, the guy rolled his eyes because we asked for napkins lol if you’re that miserable someone asked you for napkins why are you working fast food?? Confused why napkins triggered you very weird