Courtyard by Marriott Bismarck North

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• TC

  Taj Conner3 weeks ago

  ⭐⭐⭐⭐⭐ Exceptional Customer Service! I recently stayed at the Courtyard by Marriott in Bismarck while attending a conference about two weeks ago, and I wanted to recognize the wonderful customer service we received. Our front desk agent, whose name I believe was Cass or Cash (forgive me if I got that wrong!), was absolutely wonderful! He was incredibly friendly, welcoming, and helpful throughout our check-in process. I genuinely appreciate people who take pride in what they do, and his kindness and professionalism certainly did not go unnoticed. It’s always refreshing to encounter someone who makes you feel welcomed from the moment you walk through the door. I hope management recognizes him for the excellent service he provides. He truly made a great first impression, and I appreciate that!

• SD

  Spa Doctora week ago

  The front desk Steph was amazing. The maids did a great job. The Bistro stands for some improvement. My wife ordered a bagel and they handed her the bagel with their bare hands. I ordered a mocha coffee and got a black coffee from an old girl who is very unhappy looking and not kind. The hair dryer in the bathroom was full of lint on the back side so the maintenance staff needs to get out an air hose on that one and probably even replace it because it looked disgusting

• LD

  Lily de Leon3 months ago

  Great location close to amenities. There’s Olive Garden and Buffalo Wings just across the hotel, we tried both, we also try breakfast in the hotel restaurant the service and food was great! Hotel is very clean smells good, bed comfortable, shower is clean. Staffs are wonderful, helpful and approachable. Pool is small, there are big boys playing too rough at the pool area and they were shouting very loud and hitting balls with a bat around, some of the guest in the pool are not comfortable with the noise and other kids can’t use the pool as they occupy the whole space playing baseball, they almost hit my baby with their ball. One man tried to stop them from playing too rough and those boys parents got angry at the guy and they started shouting at each other. I called the front desk and told them what happened and the front desk staff was very helpful, he talked to the kids parents and they stopped playing too rough and they actually gave us a space so my baby and my 8 years old can swim. I really appreciate that front desk staff. The kids stop playing rough for few minutes and back again so we just decided to go back to our room. I just wish hotels have rules not to play too rough in the pool area, no baseball and bat allowed even though it’s soft can hurt little kids and be respectful to other guest using the pool area. Other than that incident everything is perfect!

• ML

  Misty Lynn3 months ago

  Room cleaning is being done every other day and this was not communicated at check in. Breakfast is not included. The room phone and hair dryer were both broken. We were able to call the front desk easily with room phone for the hair dryer or need for towels. This has not been an issue at previous Marriott properties. Bed was comfortable and room was clean.

• S

  Sarah3 months ago

  My family and I spent one night here to break up some driving time. Great customer service! The rooms were nice and spacious and very clean. Great location off of 94.