Cedric Theel Toyota

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• AR

  Arc Riolana week ago

  It’s been such a great experience working with Cedric Theel for our Toyota needs since we moved to Bismarck last year. They are not simply interested in us spending money, but instead are dedicated to our happiness and satisfaction with each purchase. We recently just bought a Sequoia, which was our second purchase thus far, and the process was smooth. Our rep was Brad R. An outstanding, knowledgable, friendly, honest, and approachable rep. Working with him made every single process seamless for us. Brad then introduced us to the supervisor, Cody— very friendly and service-oriented with the customers. You just feel at ease with them and know that you are getting your money’s worth and that you’ll be treated fairly. We have been a Toyota family from the beginning, and Brad especially, and Cody as well, at Cedric Theel have only helped to cement that relationship with Toyota by granting us such a pleasant experience, EVERY single time we are there. We certainly will be returning for more vehicles.

• DB

  Dan Bryanta week ago

  We had a great experience with Cedric Theel Toyota in Bismarck! We recently purchased a 2018 Toyota RAV4 for my daughter, and I couldn't be happier with how everything turned out. Buying a vehicle for your child is a big deal, and I wanted to make sure she ended up with something safe, reliable, and that she would be happy driving. The RAV4 turned out to be a perfect fit. It drives great, looks fantastic, and my daughter absolutely loves it! Seeing how excited and happy she was made the whole experience even better. It's a purchase I'll remember for a long time. I also appreciate the dealership agreeing to replace and program the missing second key at no additional cost. That meant a lot. Overall, we're very happy with our purchase and would definitely recommend Cedric Theel Toyota to anyone looking for a vehicle. Thank you for helping make this such a special day for my daughter!

• WC

  William Curla month ago

  An unbeatable 30-year track record of excellence! ⭐⭐⭐⭐⭐ I have been purchasing all of my vehicles from Cedric Theel Toyota for nearly 30 years, and they never disappoint. The dealership is always clean, beautifully maintained, and incredibly well-run. Every single member of the staff is first-class, treating you with the utmost courtesy, honesty, and respect. On top of that, their service and parts departments provide great, reliable service every time. If you want a professional experience from a team you can truly trust, this is the place to go. Highly recommended!

• G

  Gracea week ago

  I have been doing business with Cedric theel for over 12 years and my husband too. Have leased over 8 vehicles from Tyler Olsen and Cedric theel. Today I turned in my 2024 Toyota Corolla cross lease for a 2026 Toyota Corolla cross. Tyler had contacted me that my new vehicle was on route. He said in order to get in on October incentives we needed to get papers signed. I had had surgery that day and he said they cud be emailed to me to be e signed. I said ok. When I went In today to get vehicle I asked how much they gave me for trade in Tyler said approx 20k. I said but it books for trade in with dealer at about $25,700-27800. He said well u smoked in it at that makes it harder to sell. And brings down price they can sell at. I turned it in with 6700 miles on it. I didn’t smoke in it very much. And then 4 hours after I turned in. It was already online in their website for $29,200. Over 9,000 more than they gave me. Guess smoke wasn’t that much or detailing went really fast. After all these years of being “valued customer “. Guess that doesn’t apply at Cedric theel. I think in the future I will be taking my business to a different Toyota dealer. Cuz this one obviously takes care of themselves first not the customer. Very disappointed

• LM

  Luis Martinez3 weeks ago

  Very Disappointing Experience – Cedric Theel Toyota, Bismarck I recently purchased an SUV from Cedric Theel Toyota, and I have to say this was one of the most disappointing car-buying experiences I've ever had. Before coming here, I visited several dealerships in the area. I was amazed at how dismissive the salespeople were. Nobody seemed interested in listening to what I wanted, understanding my budget, or offering me different options. Unfortunately, Cedric Theel Toyota was no different. The salesman I dealt with was probably the worst I've ever encountered. He barely communicated. About the only thing he managed to do was pull two vehicles up front and hand me the keys. That was it! No explanation of the features, no effort to demonstrate the vehicles, and absolutely no enthusiasm about earning my business. I felt like I was selling myself the vehicle. My disappointment didn't stop with the salesman. I was also unhappy with my experience involving the finance manager. I even called and left a message requesting to speak with the general manager. Did I receive a return phone call? Absolutely not! Here's what really upset me. I agreed to purchase my SUV on a Monday and picked it up that Friday. Somehow, an additional 40 miles had been put on the vehicle, and I noticed scratches that were not there when I originally test-drove it. How does that happen to a vehicle that's already been sold? I cannot say what happened, but I certainly deserved an explanation. What makes this experience even more interesting is that these dealerships actually influenced a major career decision in my life. After spending years in my previous profession, I decided to make a career change and enter automotive sales myself. I now work at a local dealership, learning how to become the kind of salesperson I wish I had encountered when I was shopping for my SUV. Someone who listens, communicates, explains the vehicle, offers options, and genuinely cares about the customer. It's unbelievable that such a major purchase can be handled with so little professionalism or customer service. I bought the vehicle, but I certainly didn't walk away feeling valued as a customer. Cedric Theel Toyota, you didn't just lose my confidence. You helped show me exactly what kind of salesperson I never want to become. Extremely disappointing from beginning to end.