Capital Rv Center

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• EE

  Emily Evanson2 months ago

  I will a millions times over recommend Capital RV Bismarck to anyone even thinking about a camper! From the receptionist when you walk in, to our saleswomen Brandi, to the entire finance team, to Jeffery in the shop, above and beyond service! They treat you like their family! Thank you to the Bismarck team for making our first camper buying experience such an exciting, fun and easy process!

• MA

  Mike Atkins5 months ago

  This is a long review but outlines my entire experience. Overall, I’d give Capital RV of Bismarck 3.5 stars. Sales: 5 Stars. Very impressed. Tyler was an excellent sales person. He worked with us while I was overseas and got us the exact RV we wanted. It was great to get it ordered from the factory as we did not need to worry about lot rot. I would 100 percent recommend Tyler to anyone. Service: Also 5 stars! Jeffery was excellent during the walkthrough. I identified a few issues that needed to be corrected - lap sealant and some caulking. He ensured all were addressed. Extremely nice and knowledgeable. Also, he realized we were experienced RVers, so he catered to us. We appreciate that! He also ensure the items we purchased were installed and ready to go! Parts: 4 stars. The staff there were all great. They have limited items. Expect a markup. You are almost never going to get things cheaper at a dealership. We came with 90 percent of the things we needed to go camping. We did buy the distribution hitch, brake controller, backup camera, and TPMS from Capital RV. I could have saved $400 getting it elsewhere, but I also would have needed to set it up myself. Was worth buying it from Capital RV. Finance: Not impressed. 1 star. We were offered a discount to finance with the dealership. I know it’s pretty common across the industry. However, the finance team was not 100 percent truthful. Thankfully, I read EVERYTHING and I called the bank they financed me with. Definitely some shady things. First, I have an excellent credit rating. The finance team did not show me all the options of available loans for the bank, and they automatically financed me with a partner for 15 years for a $28k loan!! The interest rate was much higher than a shorter loan I qualified for from the same bank, at 7-10 years. Additionally, if I would have stayed with their loan, I would have paid $20k in interest! Crazy. Second, the finance team handed me a paper and said, “By signing this, you are agreeing to make at least 7 monthly payments.” I read the paper he handed me. It was a disclosure saying I could finance with my own bank should I choose, or I can choose to finance through a lender via Capital RV. Nothing was in there stating I “Needed to make 7 payments.” They also did not provide me a copy of that disclosure!! So, if I hadn’t read it, I would have thought I agreed to making these 7 payments! 🤔 Also, when I read the actual bank loan contract, it explicitly states “No prepayment penalty,” and that I could payoff whenever I’d like. Unfortunately, this whole finance ordeal seemed very shady. Third, the finance team tried to upsale me on $10,000 of warranties! They used the standard menu board, and I had to get him to actually write out the total cost. He was originally adding them to the “monthly payments.” Also, the young man was stating things that the warranty covered. When I asked for the printouts, I read through them, and found it didn’t cover things he said they did. I pointed that out and did not purchase any warranties from them. Overall, I was very disappointed with the finance team. It felt dishonest and shady, all to turn a profit from us. So, we are happy with are RV. The sales, service, and parts were all great. Beware of the finance team and read everything!! Overall, we are happy with our RV. Thank you to Tyler, Jeff, and the personnel in parts.

• JB

  Jo Baker3 months ago

  They must have seen us coming from a mile away. Two elderly people too trusting for our own good. We bought a used motorhome. They did not stand behind their product. Any issues were our problem. When the generator failed, they charged us 9 hours originally. When my husband questioned that amount, for not fixing it, they did lower the price. After having the generator worked on elsewhere, they quoted us 1 hour of labor, to put it in and hook it up. Still not working! They charged us 2 hours labor for a 1 hour job. Even though it's our own tough luck and many people swear by them, we won't do business with a company that has no integrity or pride in their work. I know that this doesn't mean anything to Capital Rv, but I needed to say what I feel

• DP

  dav pat3 months ago

  5* and more We called them this morning because we had a problem with our motorhome's toilet. They asked us to stop by, took a look, and an hour later we were back on the road with a brand-new toilet. What service! The speed and the commitment to customer satisfaction were incredible. All the staff were very kind and helpful. We were just passing through Bismarck, and this is the kind of business we love to find. A huge thank you again to all the technicians who welcomed and helped us.

• OI

  OhBrand in NY2 months ago

  We found a problem with the motorhome water system while driving Highway 94. I just called the nearby capital rv for help and visited. The technicians helped me quickly and the problem was solved right away. Thank you very much for your help.