Brandoz Concrete

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• JO

  Jamie Olson2 weeks ago

  Concrete driveway pad was well done. However, they left our boulevard and sprinkler system in need of repair and we’ve gotten the runaround for weeks.

• DO

  Derek Olsona week ago

  1 Star I wasn't planning to leave a review until I read the owner's response to my wife's review. The customer's side of this story deserves to be told. I hired Brandoz to install a parking pad next to my house. The concrete work itself turned out fine. Unfortunately, everything that happened afterward did not. The project was delayed, which I understand can happen during a busy season. However, every update required me to initiate contact. Throughout the entire process, I was always the one reaching out for status updates. During the concrete pour, the pump truck created a large depression in my boulevard. Shortly afterward, I discovered a sprinkler line had been damaged. The damage was eventually traced to the area impacted by the pump truck, where the line had been stretched and torn. What followed was weeks of missed commitments and repeated follow-up. I was told someone would come repair the issue, then nobody arrived. I was told another company would be handling the repair, but they never showed up either. I repeatedly contacted Brandoz asking for updates, especially because colder weather was approaching and my sprinkler system needed to be winterized. Again, communication only occurred after I initiated it. Meanwhile, I spent time cleaning up concrete debris left in my yard, hauling away rubble, reseeding damaged areas, coordinating sprinkler blowouts, and trying to manage a repair that should never have become my responsibility. My biggest concern wasn't just the torn line in the boulevard. Approximately 50 feet of sprinkler line runs beneath the new parking pad. If enough force existed to tear a line apart, I wanted confirmation that no damage had occurred under the concrete where future leaks could cause problems. I never received that confirmation. My wife eventually left a 2-star review stating that the concrete work was good but the follow-through on the sprinkler issue had been poor. That review finally prompted a phone call from the owner. The conversation was disappointing with the owner swearing at me multiple times. Rather than acknowledging the problem, I was told he had personal matters keeping him away from work, that the pump company caused the damage, and that sprinkler companies were busy. While those explanations may be true, none changed the fact that the project was contracted through Brandoz and the issue remained unresolved weeks later. After considerable back-and-forth, we agreed on a discount so I could handle the repairs myself. When the owner came to collect payment, the discussion continued to focus on the review rather than the unresolved customer-service issues. To be clear, the concrete work itself was acceptable. My issue is with the communication, follow-up, accountability, and resolution of problems after the work was completed. If everything goes perfectly, you may be satisfied. If something goes wrong and requires follow-up service, my experience suggests you may be on your own.

• D

  Dan2 years ago

  Everything dealing with the process great. Everyone I dealt with were, super from management to your employees. I watched your employees work hard. I know it’s a tough job, but it was enjoyable to interact with your employees. any thoughts or questions that I had were answered. very pleased with the whole process, you made it simple for me. It was a big project but y’all did well. It’s the only picture that I have.

• JH

  Jerod Hawk2 years ago

  I was very happy with how Brandoz Concrete worked with me on payment. I took a chance on a real estate venture, and was able to complete it due to their help. The final products was amazing and just what I wanted, except for the underground bunker. Which was no fault if theirs. I was also happy to find out that when ya hire Brandoz Concrete, ya received many cool tools as their team is very giving by way of forgetting everything on site. I feel a better job organizing and cleanup would help with this, but maybe that's just their giving nature, at Brandoz Concrete.

• BJ

  Billie Jacobs-Meyers2 years ago

  We were in a bind when the company we hired was a no show, after posting online, Brandon got a hold of me, came and checked out the job, (2000 sq ft shop floor), and had a crew there the next day to start work! Had it done so fast and it turned out great! 3 years later and it's still beautiful!