Baja Auto Sales

No reviews yet. Be the first to share your experience.

• HM

  Hayley Mae Cepeda5 months ago

  Purchased my first car about two years ago. They were very friendly and helpful with financing. Purchased my second car about a month ago which had a transmission recall. Transmission was repaired under factory warranty before I purchased the vehicle. Carlos and Arley guaranteed me 90 days warranty if I had any issues. A month later, I was still having transmission issues so they replaced my transmission as guaranteed. Car is running great now. Happy with my purchase. Always great customer service with Baja . Definitely recommend purchasing a vehicle with them.

• BM

  Bridget Moody3 months ago

  Do not deal with this company. My daughter is a young college student who purchased a vehicle from this dealership, and she had problems with it from the moment she bought it. All four tires were bad, the spare tire would not even come out from underneath the vehicle, it needed an alignment, and there were several other issues that had to be addressed. About a month after purchasing the vehicle, my daughter totaled it. The accident was completely her fault, and we take full responsibility for that. Her first payment came due around the same time, but because we had already been informed that the insurance company was declaring the vehicle a total loss, she did not make the payment. Seven days after the payment was due, the insurance company contacted us and told us there was a problem: the dealership had never submitted the registration paperwork. Because my daughter had already experienced issues with this dealership, I decided to review all of her purchase documents. The dealership charged her the registration-related fees, yet apparently had not completed their part of the process. Before contacting the dealership, I called NDDOT Dealer Services. They went over the situation with me, explained what a dealership could and could not do, and advised me that I would need documentation or proof regarding anything involving the dealership. I then checked North Dakota’s laws regarding recording telephone conversations. After confirming that North Dakota allows a participant in a conversation to record the call, I contacted the dealership. During that conversation, I was told that the dealership needed to speak with the lender before they could submit my daughter’s registration because she had not made her first payment. That was extremely concerning because I had already spoken with NDDOT Dealer Services regarding the situation and had been advised about the dealership’s responsibilities. A customer’s financing obligations and the dealership’s responsibility to properly process paperwork are two separate matters. My daughter purchased this vehicle in good faith and paid the fees she was charged. Regardless of the accident or the missed payment afterward, that does not change the fact that the dealership had already sold her the vehicle and collected money for the paperwork associated with that sale. This entire experience has been incredibly frustrating. Between the condition of the vehicle when it was sold to her and now discovering that her registration paperwork was not submitted, I cannot recommend this dealership. I would strongly encourage anyone considering purchasing a vehicle here to thoroughly review every document, keep copies of everything, and verify that all required paperwork has actually been submitted.

• LJ

  Leicy Jenkinsa month ago

  DO NOT buy from here. they cheated me out of my title and contract, not filing it until AFTER the 60 days in which I should have already received it. I wrecked my car, and they’re somehow taking a larger chunk of the payout from my insurance than what was originally stated. They’re liars and thieves. Don’t buy from here.

• 高

  高家晨3 months ago

  Worst auto shop in America. They specialize in selling accident cars, fixing them up shoddily, and then selling them to you. The owner is hypocritical and completely irresponsible. 👎

• JP

  Josh P11 months ago

  Baja is not a loan mill dealership. They are completely customer service based. I just bought my second vehicle from them, first one was great. Just needed a truck for my new job. The second vehicle I got was wonderful, lifted, modern, low miles, clean, but it ended up having some issues with the engine. I am a mechanic by trade, so I thought no biggie I will fix the issues. I fixed some things, got some of the issues to go away, and they kept arising. Internal engine issues. Baja gave me an amazing loaner that I fell in love with and did not want to return while they took my vehicle in to troubleshoot the engine. They tracked down the problem in about ten days, and offered to either fix it for free, or just cancel the loan free of charge and give me a new loan on another vehicle. I took the second option. The new truck they gave me is amazing. It has very very low miles, a more than fair price, still looks new inside and is the nicest vehicle I have ever had. Baja did not have to help me in this situation; they easily could have stuck to their guns about the loan and left me to fix the car alone. But they chose to help me. At no cost to me. Service like this has not only thrown me a rope when they did not have to, it has also earned my business and trust. Baja is a shop that backs their words with action. That is a shop I can confide in. I absolutely recommend this business to anyone needing a good vehicle, good credit, bad credit whatever the situation might be. My credit was just over 300 before the first vehicle I bought from them 3 years ago, and they took a chance on me. Now I am between 650 and 700 and climbing. I can honestly say, if you need a vehicle, even if you are looking for a specific one you cannot find, stop by and talk to them. I have seen stuff there like exotic rams, Cadillacs, Germans, very nice jeeps of all kind, chevy 2 ton flatbeds, and even cheap good little rig cars there. They do not sell junk, even if issues arise, they fixed them. This shop is good to it's customers. If you are in the market for a vehicle, save yourself the headache and disappointment, avoid the mainstream dealers and go see Baja Auto Sales ND. I can assure you they will make it worth your time. Thank you Baja Auto Sales