Avis Car Rental

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• SV

  S V3 weeks ago

  Extremely Disappointing Experience with Avis Bismarck Airport I rented a car one way from Detroit to Bismarck Airport. The Avis team in Detroit was great, but unfortunately, the experience at the Bismarck location was absolutely appalling. When I returned the car, the employee working there couldn’t even be bothered to come outside and inspect the vehicle. I handed over the keys and left, having filled the tank just a few miles away. I even squeezed in an extra dollar’s worth of fuel to make sure it was completely topped up. Imagine my shock when I was subsequently charged a $75 fuel fee, with the paperwork claiming the car was six gallons short! To make matters worse, the vehicle’s colour was incorrectly recorded on the paperwork as well. I find this charge completely unacceptable. I returned the car with a full tank, and because the employee failed to inspect the vehicle with me present, there was no opportunity to verify its condition or fuel level at the time of return. The incorrect vehicle details only add to my concerns about the accuracy of their records. I have never been treated this way by a car rental company in any country. It is extremely concerning that a customer can fill up a vehicle immediately before returning it and then be hit with an unexplained fuel charge of $75. It raises serious questions about how these charges are being assessed and whether the vehicle was properly checked before the fee was applied. I am disputing this charge and expect Avis to investigate it properly and remove the fee if it cannot be substantiated. My advice to anyone returning a rental car here: take photos of the fuel gauge, odometer, and vehicle before handing over the keys, and keep your fuel receipt. Based on my experience, I would be very reluctant to use this Avis location again.

• LS

  Louis S3 months ago

  In short: Clean Car, professional service, clear explanation of fees and optional services, and wonderful hospitality and diligence. I was able to pick up my small SUV rental that I already ordered and paid for online. After the cordial and efficient pickup, my car was in clean and good condition. The day of the drop off I was not doing well, and Logan was understanding, considerate, and helpful. However, after learning that I needed to say another day, Logan was creative and looked after my situation, even though he had other things I had to do. While I was frazzled and on a time crunch, he surprised me on my way to his desk with the keys. I will be recommending Avis over their competitors at this location due to the price and the phenomenal service. Thank you, Logan.

• CG

  Cassie Glondo7 months ago

  Bismarck Avis- Airport- I was charged fees that I didn't want or sign up for. The gal working at the desk said they needed hard copies of paperwork even though I prepaid for my rental. I asked if I was signing for additional fees, and she said not to worry about it and that I was fine... they just needed the hard copy paperwork. LIES. I was charged over $100 dollars, spoke with the manager who said they would take off some of the charges that I didn't sign up for, and they didn't. I STILL haven't received a receipt of ANY kind and they charged my bank account the extra $101. A manager called to try and blame me for the lack of communication from the employee and ended up saying she would refund me some of the costs and send a receipt. NEVER SENT IT. Never refunded me. The gal at the desk when renting was rude and wouldn't directly answer my questions....now I know why! Shady.

• EB

  Ed Ba year ago

  When I went to write this review, I had to laugh when reading the post from Marissa A. We had a reserved a one way rental from Bismark to Rapid City. To be picked up Sept 16, 2025 (just after Marissa's experience). We had reserved a Camry or similar car. When we got to the airport, they talked us into taking a Jeep Wrangler! Several hours after we left the airport, on a road with 80 mph speed limit, we found that the windshield wipers were IN HORRIBLE SHAPE. The drivers side was pretty much worthless. With rain, you couldn't see the road (it was not heavy rain). It was VERY dangerous and me and my family were in a dangerous situation. We ended up getting a hotel next to a closed auto parts store and waited until the next day to get a replacement wiper blade. It was extremely disruptive to our vacation! Without any exaggeration at all, if we didn't get the blade when we did, the roads we traveled the next night in VERY VERY heavy rains, it would have life threatening. We were on roads with 65 or 70 mph speed limits, very few vehicles on the road, and nowhere to pull to the side of the road. It would have been really scary! and dangerous! When we returned the vehicle to Rapid City, they couldn't beleive that Bismark rented that to us! I showed them the wiper blade (which I still have) and their jaws dropped. They told me since I rented the Jeep in Bismark, they are responsible for the contract, and I need to work out things with them. So when I got home, I called them and eventually spoke to Jackie (the manager). She also gave me some story that it was a corporate car and not one of their fleet cars. I told her that it makes no difference to me, because I rented from Avis! The long and short of this part is they offered me a $50 credit for all I went through my orignal rental cost was over $1,000)! I told her that the offer was truely laughable!! I did not accept the ridiculous offer. I will end this with this also laughable find. We had taken a picture of the license plate for parking purposes during our trip. It turns out that even though Avis at Bismark knew the plates were expired from the Marissa A. problem, it turns out they rented me the Jeep and it had expired plates still on it! We never knew! So I agree COMPLETELY with Marissa, rent your vehicle at Bismark airport with Hertz/Enterprise, NOT Avis! (they are your only 2 choices at the airport).

• MA

  Marissa Andersona year ago

  We reserved a SUV for 9 days. It was a one-way reservation ending in Bozeman. We were provided a Jeep Wrangler with expired plates. We returned to exchange the vehicle. The only option they had was a mini van. That is not what we reserved and would not meet our needs. A woman (I assume manager) came out from the back to assist, but instead of providing a solution or having one ounce of understanding for the situation, she proceeded to tell us how they were a franchise and their fleet is far superior to the Avis corporate fleet. So superior that they couldn't provide us a vehicle. She got disproportionately upset, demanded the younger man void our reservation and went to the back office and shut the door. It was the oddest, most unprofessional situation I've encountered in a long time. I was embarrassed for her. Luckily, the kind, professional, wonderful woman at Hertz saved the day. Avis (corporate or franchise) is no longer an option for us. Do yourself a favor and head to Hertz or Enterprise at the Bismarck airport.