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• CK

  Cole Knight3 weeks ago

  Zachary did an excellent job helping me get set up for home internet. He was professional, friendly, and courteous and did a great job explaining the options and products that were available. One of the best interactions I've had with a customer service representative since becoming an AT&T customer.

• BA

  Branden Alvarez4 months ago

  Edit: after the reply, I called and they got back with me the next morning. They responded and told me that there was a period between my purchase and my trade in where AT&T adjusted the qualifying devices and readjusted them later to what originally was explained to me. They credited the account with the full $830. They fixed the problem and it was easy. I appreciated it. 06/9 I went into the store with my mother to do a trade in from a 14 to a 17. I was told by the man helping us that I qualified for the $830 trade in value for the iPhone 17 (just like it says on the website). However we needed to order the color I wanted. We decided to order it and It came only a day later. I was really impressed. My father grabbed it from the store while I was at work so I wouldn’t have to worry about getting it later. I received the phone, transferred the data that night and everything was good. Today, 06/12, I went into with my father to complete the trade in on our side of things. A lady helped us complete the process, she mentioned that we were getting $700 credit because the promotion ended June 4th. So naturally I asked why we didn’t get the full $830 credit like the other employee explained to us when we made the purchase. She then told us that it was because we have a standard account and it doesn’t qualify for the full $830. I wanted to continue asking the same question but figured it would get me far so I got visibly frustrated and moved on since the monthly installments are not worth fighting over. We signed the contract and left the store. More than anything I am just disappointed that we were not told that our account doesn’t qualify or that it was not honored AFTER we made the purchase. I am still in college and was hoping that I would find a great deal which I did but not the visit I was expecting.

• WP

  Wesley paternoster3 months ago

  Waited over an hour for assistance. 3 of the 4 individuals were actively with customers which was no problem at all. The 4th gentleman who I believe is the manager did nothing of the sorts to help his coworkers. He did come tell us that someone would be with us shortly and let us know one of the employees got off at 6pm Poor girl got stuck there until 7pm. We ended up leaving rather than sit and watch him do nothing for another hour.

• JL

  J Lopa month ago

  Went in to upgrade to my phone the other day, it was pretty busy, every employee was helping someone. I approached what I guessed was the manager to try and get some help and was turned down and asked to wait for one of the sales reps to be available. Idk, i’ve never had a manager turn down helping me kinda anywhere, so I ended up just leaving.

• MB

  Marshall Burckhard6 months ago

  Mark was incredible! We went in originally just planning to get my girlfriend onto my plan and set up with a new Iphone 17 Pro Max, But even I ended up leaving with a S26 Ultra! We got screen protectors and cases that Mark installed for us, He started the transfer of our old phones to new ones, got me a handful of discounts, Mark far exceeded expectations! He will be my go to from now on anytime I am in store. He was absolutely incredible and exemplifies customer service and professionalism. We are both incredibly pleased with our experience and our new phones.