At&t

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• LG

  Lugene Gerber3 months ago

  Worst experience ever ever buying a phone. The guy named Dustin should not be in customer service. I would not buy a phone case or let him up sell internet and cable to me so he got very rude with me. Threw my phone in a bag and basically threw it at me. Will never go back to that store.Did not explain anything to me.

• PB

  Pam Behm4 months ago

  The touch screen on the phone I had wouldn't work anymore. I went to the AT & T store across from Kirkwood mall. Robert worked on my phone and then transferred everything to my new phone. He was very helpful and patient. I highly recommend him and this store which is corporate .

• SB

  S B3 months ago

  They are unable to process a warranty or help with anything about a broken phone that went to a black screen 6 days after buying it. When asked about the warranty I was paying for, they said they couldn't help and that I needed to contact the manufacturer. The manager was unable to help. They literally told me to go to a phone repair shop and have them look at it, or pay off the balance on the old broken phone and they would sell me another brand new phone. Remember, I just bought this phone 6 days ago from AT&T and they were unable to help me. They were also unable to tell me if a specific phone I was looking at was in stock. Terrible customer experience and awful customer support.

• ZT

  Zachary Thomas3 months ago

  Their phone insurance is poor quality and falsely advertised. When I went in to ATT to take the phone in they said there was nothing they could help with and gave a sticky note with contact number for Asurion. They advertise (and we pay for) mobile phone repair where they come to your location to fix, weeks now they’ve delayed to do anything just to tell us we have to go to their inconvenient location a far distance from us. The location isn’t even recognized by their own company when we contacted the support line. Terrible customer service

• LS

  Les Schumacher5 months ago

  Very recent visit was totally unsatisfactory. Refused to render assistance for my locked voicemail. Had it not been for another location in north Bismarck, we would have considered switching carriers. Corporate officials should know of this and make appropriate changes and adjustments.