Ascensus Trust

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• KE

  K Elbert6 months ago

  They charged me a $75 "distribution fee" to collect my 401k that was about $780 after I left a part time job. They are very greedy and crooked. If you are a worker or a business owner, avoid this company like the plague.

• SB

  Steven Benoita week ago

  The. Worst. Customer Service. Unnecessarily rude, short, bothered, condescending. Would ask me a question and then cut me off while I was answering. If you have a choice, stay away.

• JH

  Jimmy Hsua year ago

  I am writing to formally file a complaint and to strongly advise others to think twice before entrusting this company with their investment funds or retirement accounts. I initiated a rollover of my funds from another custodian to this company at the end of February this year, and the process was not completed until the end of May—an unacceptable delay of three full months. During this time, I made more than ten phone calls to follow up on the status of the transfer. At one point, my funds were even misplaced—they informed me that the money had been deposited into the wrong account. It was only after I made a strong and persistent complaint that my funds were eventually recovered. The customer service I experienced throughout this process was highly unprofessional. The representatives were impatient and dismissive in tone, and often responded as if they were unwilling to help. They repeatedly promised to return my calls with updates, but I never received any follow-up. This included the manager, Joseph, who also failed to call me back despite assuring me that he would. Although I had already submitted all the necessary paperwork early on, it was completely ignored. When I called to inquire about the delay, I was told to resubmit the same forms again, which I reluctantly did. This clearly reflects a serious lack of internal communication and professionalism within the company. This company has proven to be unreliable, disorganized, and unprofessional. What should have been a straightforward rollover process became an exhausting and mentally draining ordeal that wasted a significant amount of my time and energy. I am deeply frustrated and disappointed. To anyone considering opening an account with this company: please think very carefully and reconsider. I would strongly advise against it based on my experience.

• JF

  Jesse F.a year ago

  Spent the past month trying to move my plan away from Ascensus to a larger, better managed 401k administrator. It's impossible to get any status updates, tracking information or a response to a written request for confirmation that the transfer request was processed. I made the initial request 10/13/2025 - took them until 11/4 to liquidate the account. But no one can tell me where my money is.

• BP

  Benjamin Portz8 months ago

  Stayed on the phone for hours trying to get an IRA account transferred. We were told it would be sent out but it was never received. When we tried to just get it distributed. We were told that It had been too long and now we cannot have the money distributed.