Acme Tools

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• AS

  Alex Schona week ago

  Decent place to buy tools online. In store the clerks get annoyed if you need anything help at all. Was looking for a specific nail gun and nails. The guy got extremely annoyed when I wanted to make sure the nails would work for my specific application. Will stick to buying online or someplace else.

• ML

  Mark Leinganga year ago

  Brought an Ariens Ikon 52” mower (don’t buy Ariens, please!) in for service with less than 15 hours on it. The mower deck belt failed and was in need of replacement, plus whatever else may be wrong with it. Mower sat at ACME in Bismarck for two weeks before they even ordered the belt (who has simple low dollar parts, like belts, on hand these days?). It would have taken ACME a month to replace a mower deck belt by the time they ordered it and took their time to install. I called Ariens, while at ACME, explained the situation and they offered to send the belt UPS 2nd day. I’ll just handle it myself, was my message to the service rep. Arien’s authorized service shops simply can’t handle their ‘Rapid Care’ promise. So, it’ll be me honoring Arien’s warranty….

• SG

  Steven Gallo5 months ago

  Great store. A lot of cool merchandise. But when I was there today, I left the front and I was probably two steps out into the street where's a pickup came speeding around the corner and nearly hit me that I had to jump back. Bruh, If I was an elderly person or even a kid stepping out into the street I would have been dust. When I talked about it today other people told me the same thing that people zip through your parking lot like that! please put up a stop sign or something by your entrance.

• BF

  Brent Freese3 months ago

  I've never regretted renting equipment here. The time I've saved using their equipment has always been worth the money spent.

• HT

  Hughes Tyler3 years ago

  Bought a Dewalt battery jump pack last fall. Stopped working a couple months after buying it. Used it maybe once or twice in that time. Brought it back to Acme to have them warranty it for me or swap it out since that's where I bought it. Turns out they don't warranty any of the tools they sell. I left it with them for 3 months so they could go through their warranty process with Dewalt. Stopped in this morning to see if they got it taken care of since it's been so long thought maybe they just forgot to call. Turns out they can't figure out how to warranty it through the manufacturer. So I picked it up and took it home. I'm going to try and do it myself since Acme does not back the products they sell. Definitely do not recommend buying your tools from an authorized retailer like this. Go straight through the manufacturers website. All I wanted was store credit or something so I could get a working battery pack. *Update* The manager did reach out to me to resolve my issue. I do appreciate the gesture, but I had already taken care of the warranty myself.