701 Title

No reviews yet. Be the first to share your experience.

• ML

  Melissa Lezcano5 months ago

  This was by far the most stressful closing experience we have ever had. We arrived at our scheduled closing appointment only to learn that the payoff requests for our loans had not been obtained. We were informed at closing that the payoff requests had only been requested approximately 10 days earlier, despite the transaction having been under contract for nearly two months. As a result, I had to personally contact my mortgage company and request the payoff information myself. I also had to return home to handle additional payoff documentation that should have already been coordinated before closing day. Throughout the process, communication was extremely poor. I worked primarily with Brittany and Ryan, and it was very difficult to get clear answers or timely updates. Calls and emails often went unanswered, and when questions were asked, I did not feel they were addressed professionally or respectfully. What made the situation even more frustrating was that the buyers were given possession of the home and received the keys while our sale proceeds were still being withheld. We no longer had access to our home, yet we did not have access to our money either. Once I discovered that possession had been transferred to the buyers before we had received our proceeds, I went to the office in person to seek answers. After discussing the situation directly with staff, our funds were deposited into our bank account within approximately one hour. This left me questioning why the funds could not have been released sooner and added to my frustration with the overall handling of the closing. Because of these delays, my family—including our three children and our pets—was forced to remain in Williston longer than planned. We incurred more than $500 in additional Airbnb expenses while waiting for our funds to be released so we could continue our move back to our home state. I gave Ryan the opportunity to address the situation and requested reimbursement for the additional lodging expenses caused by the delays. Unfortunately, my calls were not returned and no resolution was offered. Based on our experience, I would not recommend this company. In contrast, when we purchased our home, we closed through Williams County Abstract, and the process was smooth, professional, and well communicated from start to finish. Unfortunately, this experience was the complete opposite.

• ME

  Megan Erdmana year ago

  We used 701 Title when we closed on selling our condo. The girls there were super kind, and the one who went through the paperwork with us, was very helpful and knowledgeable. She was able to answer our questions and explain things we had no clue on. It was a great experience.