701 Cleaning Llc

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• AK

  Ashley Kelscha week ago

  My husband and I have used 701 Cleaning on two occasions so far and both experiences have been great! I will be having back surgery soon, so we’re making their visits a more regular occurrence. I’m grateful to have this company as a resource. I especially appreciate how kind they all have been to our beloved Great Dane. Angel cleaned the main floor of our home today and she did a great job. She was also kind and courteous.

• AJ

  Amanda Johnson2 months ago

  We hired 701 Cleaning to do a deep clean service on our office building ahead of a big event. During the initial walk through in December, we gave our needs and expectations. At the end of May we hired 701 Cleaning to perform the deep clean service. At the beginning of June, we scheduled the service for the end of August. The week of their scheduled visit, we made 3 calls to Ryan, the owner, requesting him to come to our office to do another walk through to discuss and reevaluate what we needed done, as stated in emails. Ryan didn't see a need for this and decided he would show up at 8am the day of their scheduled visit. When Ryan and his staff showed up, we did a quick walk through and explained what we would like completed. During this time, he also informed us that he would have multiple people coming and going during the duration of the scheduled 3 day visit. If we had been on the schedule for months in advance, wouldn't a business owner have a certain amount of designated staff members to complete the job during the scheduled services? I guess not. Ryan repeated our needs to his staff, basically said to do X, Y and Z, and left, leaving those cleaners to portray the job details to new cleaners who were coming and going. While his staff were in our office building cleaning, there were multiple occasions where his staff had to ask myself and others about what/where to clean, again due to them being new to the job and not knowing, at no fault of their own. They were told by their boss to do general deep cleaning services and sent on their way. At the end of the second day, the cleaning staff was rushing to complete the job as they were informed to be done by 4pm and that they would not be coming back. Overall, the staff did an ok job but could have done better if they were given clear and precise instructions, instead of their boss vaguely telling them what to do and leaving. During the walk-through on the first day, Ryan stated he would come back at the end of the cleaning service to do a walk-through and address any concerns. When that time came, he did not perform the walk-through, but sent one of his staff members. She was shown what was missed and what needed to be done. Because of the long list, she called Ryan who basically told her that she was not to spend time cleaning because he "underbid this job" and he was already losing money and that she should relay his comments to us instead of talking to us himself. Overall, the extreme lack of leadership and accountability was the root cause of our unhappiness with the services we hired 701 Cleaning for. As stated before, the individual staff members did a good job of cleaning what they were instructed to, but missed a lot of important details. I think they could have done a better job if they had a leader who would have led by example and physically portrayed our needs and expectations. The owner stating that he lost money on this job could have been prevented if a second walk-through before the services were performed was completed. After doing the final walk-through with a staff member, instead of Ryan himself, we did not receive the work that was hired for in its entirety. Myself and others are now required to complete the cleaning ourselves before our event. 701 Cleaning will not be recommended by us to others for any business cleaning needs.

• TJ

  Tim Janes5 months ago

  Usually quite happy with 701 Cleaning. However, not so much the case at all this time. First, the cleaner they sent was not very thorough in finding things that need to be cleaned. Stuck pretty much to the more obvious things. But things that weren’t immediately visible she didn’t really bother with. Secondly I called the company to ask if they had received a payment off my credit card and to request they don’t send that cleaner again. Left a voicemail and got no reply so the next day I called again.. Finally got to talk to somebody who upon finding out that I wasn’t happy didn’t even ask why. I guess they don’t want my business anymore so that can be arranged the courtesy of returning a phone call goes a long way. As does asking why a customer is unhappy with the service they received. The lady didn’t seem to care though so neither do I.

• MG

  Mark Gwizdala7 months ago

  701 team recently completed a fairly large construction cleaning job for me. The team did an amazing job,quality workmanship quickly, professional . Management was on site and active would highly recommend and use again.

• CH

  Christina Haibecka year ago

  JeriAnne with 701 Cleaning did a fabulous job as always!! She always works hard and has a smile on her face. I am able to continue working and not have to worry that things are being cleaned and sanitized on a schedule that is healthy for my family. I am thankful for her time and service.